NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ronealwa
Mar 11, 2020Star
Orbi Traffic Meter stopped working
In the last several days the Traffic Meter on my Netgear Orbi system mysteriously stopped working. All entries reverted to zero even though I have traffic flowing every day. I googled the issue a...
- Mar 14, 2020
Maybe I'm missing something but there seems to be a simple work-around for this.
Turn off DST and then select a time zone that gives you the correct time. That will provide traffic and the correct time. Come November when the time changes back, you can just adjust your time zone back to the correct zone for your location.
FURRYe38
Mar 11, 2020Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
- ronealwaMar 11, 2020Star
Firmware v2.5.1.8
Orbi system connected to Comcast cable via a Motorola SBG6580 cable modem
- FURRYe38Mar 11, 2020Guru - Experienced User
What mode is the ISP modem working in? Router or bridged? This modem already has a built in router and wifi. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
ronealwa wrote:Firmware v2.5.1.8
Orbi system connected to Comcast cable via a Motorola SBG6580 cable modem
- ronealwaMar 11, 2020StarThe isp modem is already setup as bridged. The problem I am confident is in the Orbi router SW somewhere.