ORBI used as Gateway Slower than 1GB Connection

Just did full resets again, and bridged my ISP modem with the Orbi acting as a router. 

Again, an instant drop from 920Mbps to 680Mbps max speed (wired)

It'd be great to work the NG support to try and get to the bottom of this. But at present it appears that the Orbi can't do 1Gbps (i.e. mid 900Mbps) PPPoE which is a bit of a disappointment...

I would open up a ticket here and see if you can get some help on this:

https://www.netgear.com/mynetgear/registration/login.aspx

Seems like PPPoE is having issues on Orbi. Others using DHCP for there ISP services are getting 900Mb speeds:

https://community.netgear.com/t5/Orbi/New-RBR50-Satellite-setup-some-thoughts-and-questions/m-p/1695161/highlight/true#M50762
https://community.netgear.com/t5/Orbi/Download-speed-cut-in-half-on-wired-connection/m-p/1695372/highlight/true#M50815

Just maybe a problem with PPPoE on the Orbi router. 

Blanca_O 

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alstsmith wrote:

Just did full resets again, and bridged my ISP modem with the Orbi acting as a router. 

 

Again, an instant drop from 920Mbps to 680Mbps max speed (wired)

 

It'd be great to work the NG support to try and get to the bottom of this. But at present it appears that the Orbi can't do 1Gbps (i.e. mid 900Mbps) PPPoE which is a bit of a disappointment...

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Lets see if we can get someone to contact you.

Blanca_O 

ChristineT 

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alstsmith wrote:
I’d love to contact support directly. However it seems like this isn’t an option as I purchased the Orbi last September. I only got fibre in the last 3 weeks so this problem wasn’t apparent originally

Chat and email support aren’t available it seems as more than 90 days from purchase??

It’d be great if one of the moderators here could reach out as this does seem to be a real issue.

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I am also having a similar issue.   NG support can you contact me please?  Thanks.

Please open up a support ticket here and someone from NG will contact you then:

https://www.netgear.com/mynetgear/registration/login.aspx

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Siege7817 wrote:

I am also having a similar issue.   NG support can you contact me please?  Thanks.

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Did you get in Contact with BlancaO or ChristineT? 

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alstsmith wrote:
Would love to. But apparently support is 90 days only (which seems extremely short)

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I also would love to. But apparently support is 90 days only, and I am past that. 

What is the MTT packet size, found on the WAN Settings page?

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raven_au wrote:

What is the MTT packet size, found on the WAN Settings page?

 

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Sorry, that should read MTU size.

MRU in Hg659b is 1492 with an MTT of 0

The orbi defaulted to 1492 when I had it in router mode.

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alstsmith wrote:

MRU in Hg659b is 1492 with an MTT of 0

 

The orbi defaulted to 1492 when I had it in router mode.

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Right, which is what it should be for PPPoE.

That's not the problem then.

Hi Siege7817 and alstsmith

Please check your inbox. 

Regards, 
Blanca 
Community Team

Was this ever resolved?  

Not yet. Waiting to talk to NG support. 

Wow.  Ok, thanks!  I just bought the set from Costco and figured it would be better than my CL gateway (and the tech mentioned "it's easy to put a high-throughput router here instead, just connect to the ONT")

It definitely works well like that in router mode. I'm just hitting a 30% performance hit on download speeds with 1Gbps fibre.

Hopefully it's a fixable firmware issue and not a hardware limitation. 

Blanca_O send you a PM. Hopefully NG can have a look at your debug logs...Let us know how it goes. 

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alstsmith wrote:

It definitely works well like that in router mode. I'm just hitting a 30% performance hit on download speeds with 1Gbps fibre.

 

Hopefully it's a fixable firmware issue and not a hardware limitation. 

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I have 1Gps, too (what gives with 100 or 1000 and no inbetween?!) . . . looking forward to seeing what you find out.

What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the Mfr and model# of the ethernet switch if one is in the configuration.

How are you testing your system? 

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manikinrunner wrote:

I have 1Gps, too (what gives with 100 or 1000 and no inbetween?!) . . . looking forward to seeing what you find out.

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Ah.  I was referring to CenturyLink only offering fiber in two speeds:  100 or 1000.  No in-between.  Which is pretty dumb.

Ah, I guess thats how they keep there market and support mimimal. Does seem kind of odd. My ISP supports 1Gb and a few lower ones. I guess not alot of call for 500 or 700mb connections. :smileytongue:

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manikinrunner wrote:

Ah.  I was referring to CenturyLink only offering fiber in two speeds:  100 or 1000.  No in-between.  Which is pretty dumb.

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