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Forum Discussion
Orbi Voice and kkbox
I got an Orbi Voice in June and its working fine, but I was going through my network logs and found that it is pinging account.kkbox.com almost constantly. From what I can tell, kkbox is a music str...
Hi jrpmcafee
Do you have the latest firmware (2.3.5.14) in your Orbi Voice Satellite (RBS40V)? Checking on the firmware release notes, new feature and enhancement added is it supports the KKBOX service in the Asia-Pacific region.
https://kb.netgear.com/000061162/RBS40V-Firmware-Version-2-3-5-14
Do you experience any irregularities or connectivity issue with the RBS40V?
Regards,
Blanca
Community Team
I do have the latest firmware and likely that's why there are the calls to kkbox, but since I'm in North America where the service isn't available, I am wondering why I wouldn't be able to turn off that feature.
Not experiencing connectivity issues, but I am disconcerted that there have been 750,000 queries from the device in the past week.
I've got a static IP address at home, and I'm using OpenDNS; this gives me the chance to see a nice dashboard with statistics.
I have noticed that there's a huge number of DNS requests to account.kkbox.com domain (more than 30K per day).
Now ... I'm in Italy, where kkbox is not available.
I got crazy to find out who was responsible for all those requests, I had to manually enable DNS logging on my router, and unplug all the devices one by one until the requests did not stop (there were more or less 4 each 2 seconds).
My RBS40V is on firmware V2.3.5.14, and I think that more than 30K per each day ... is really a HUGE number.
Where's the need to contact a service that it's not even available?
Is there a way to avoid this?
I'm glad to have some company. I have been looking and still haven't found an answer. I've been able to blacklist the site so that the DNS doesn't resolve and haven't seen any change in the functionality of the Orbi.
I am willing to bet it's sloppy code that doesn't have an end to the login call in the event of no account. But I'd love to see it cleaned up if only so that it takes the spam out of my dashboard.