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drakken98's avatar
drakken98
Follower
Dec 20, 2022

Orbi Voice isn't working

I seem to be having the same issue.  I reboot the RBS40V, and it works for about an hour and then begins to say the same "I'm having trouble...please go to the Orbi app" message.  There's no indication on the app of any issues and shows the satellite connected to my Amazon account.  The web interface also shows everything working normal.  The router is an RBR50 with firmware V2.7.4.24 and the RBS40V (Orbi Voice) satellite has firmware version V2.6.2.8.  Any ideas what could be going on?

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  • JeffRand's avatar
    JeffRand
    Initiate
    Jan 28, 2023

    I've had this exact same problem since I bought the Orbi Voice over four years ago. I can either reboot the Orbi Voice to get it working again (which takes way too long). I also found if you go into the app and change the Amazon Alexa Language on the details tab, it will start working again. For example, I change the language to German and then change it back to English. I wish Netgear would fix this, but for some reason it falls on deaf ears here.