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Forum Discussion
Orbi Voice model RBS40V, Alexa not responding to voice command or playing through the speaker
My Orbi Voice shows connected to my Alexa device (Echo Dot), but will not respond to voice commands. It worked initially but once I unplugged my router to relocate it, the issue started. It will rece...
Yes, logged in per the Orbi app
well thats all the simple things that would cause your issues. it's obvious the mic is not working. whether it is a hardware or firmware issue is not clear. try this, connect your 40v to the router via ethernet (reboot the system) to see if anything changes. if not while you have it connected via ethenet try to reinstall the firmware. if all that does not work and you cant get satisfaction from netgear support, i would return it for a replacement.
I will give it a try and update the post. Thank you for the suggenstions and help.
- Well, I tried what you suggested and no luck. It seems as though the microphone just stopped working. What’s weird is that I’ve noticed over the weekend on two separate occasions, that the red x next to microphone is illuminated even though nobody touched it. I will touch it again to “turn on” the microphone and make the red x go away, but it still doesn’t respond to “alexa, ...”
I was really hoping somebody from Netgear would have at least tried to chime in, but no.