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Forum Discussion
Orbi Voice model RBS40V, Alexa not responding to voice command or playing through the speaker
My Orbi Voice shows connected to my Alexa device (Echo Dot), but will not respond to voice commands. It worked initially but once I unplugged my router to relocate it, the issue started. It will rece...
UPDATE: still doesn't work, but I got an email from NETGEAR asking if I want to sign up for extended tech support for a mere $50. Maybe if you could have resolved the issue on my brand new product, I'd consider it. As of now, it's just insulting.
Save your money. I bought pro support and the wait times are ridiculous and inability to resolve questions even worse.
Jude21 wrote:
Save your money. I bought pro support and the wait times are ridiculous and inability to resolve questions even worse.Not to Hijack, but if you use support through chat, it is almost immediate, is easier to communicate and it gets rid of all the language slang barriers.
Try this:
Find the IP address of the orbi voice. in your browser type 192.168.1.xx<- the ip adress/debug.htm, example 192.168.1.15/debug.htm and perform Upgrade Touch Board Firmware.
- Chat function where?
Jude21 wrote:
Chat function where?If you go to the product registration page and register your product.
Register Your Product To Activate Complimentary Support
Register your product to receive 90 days of live chat and phone support.
https://www.netgear.com/support/contact.aspx
Jude21 wrote:
Save your money. I bought pro support and the wait times are ridiculous and inability to resolve questions even worse.I returned the Orbi speaker. The product is a mess. To Netgear's credit, they took it back and gave me a refund without issue. I purchased the Nighthawk Mesh 6 system and it works fine and I'm happy with it.
BrollAmerican wrote:
Jude21 wrote:
Save your money. I bought pro support and the wait times are ridiculous and inability to resolve questions even worse.I returned the Orbi speaker. The product is a mess. To Netgear's credit, they took it back and gave me a refund without issue. I purchased the Nighthawk Mesh 6 system and it works fine and I'm happy with it.
The Nighthawk Mesh 6 system is a nice entry level system, with a good price point. It's not as powerful as an Orbi system and it has no backhaul channel because it is not Tri-Band.
The Orbi RBS40v is a nice unit, as long as it gets setup properly, like any device.
90% of any wifi mesh problem, from any manufacturer is human error.
When all else fails, before blaming the product, and returning it, hire a professional. Because in the end, one may have the same poroblems with their second choice.
This is the most insance advice ever. So because a retail, consumer level product isn't ready to roll out of the box... because the solution is to diddle with IP settings and firmware downloads to acheive basic functionality it is the consumer's fault? MAKE A BETTER PRODUCT. This is all crap that should have been sorted out before it was placed into a box. Hire a professional? To set up a consumer level product??? Are you nuts?
Make products that work for people, or people will buy products from other manufacturers. Don't tell people to work and spend money on incomplete products to get them to work as advertised.
- Did you have to pay postage to return? They said I would even though it’s a defective product!!!
Jude21 wrote:
Did you have to pay postage to return? They said I would even though it’s a defective product!!!No. They emailed me a pre-paid shipping label.
