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Forum Discussion

rrossi59's avatar
rrossi59
Initiate
Jul 01, 2019

Orbi Voice unable to control volume or tone controls

I have an Orbi Voice set-up.  All works well except the ability to control the volume or tone setting on the Sattelite Speaker.  I have the device set up to use Amazon Alexa and it works fine, except...
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jul 08, 2019

Hi rrossi59 and adowiak

 

Welcome to NETGEAR Community! 
 

- May we please know the firmware version of the router and satellite? A new firmware was recently released for RBS40V. Kindly check if you have the latest firmware installed (2.3.5.6). Here's the link: 

https://www.netgear.com/support/product/RBS40V.aspx#download

- What version is the Alexa app and Orbi app? 

- Are there other services affected aside from the volume control? 

 

Regards, 
Blanca 
Community Team

 

  • Carnold1978's avatar
    Carnold1978
    Aspirant
    Dec 23, 2019
    Hi, same here. Just bought the rbk50 with the voice satelitte. Alexa's volume is waaay to high. Can't get the volume level to go down... Help!!!