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Forum Discussion
Orbi Voice using Alexa timer/alarm doesn't go off
I have been using my Orbi Voice Satellite Alexa feature. It has been great. Two days ago, I noticed the Alexa ability using a timer (or an alarm) no longer works (it doesn't ring or flash). Alexa ...
Does anyone on this thread know how to submit a help desk ticket?
It seems Netgear has left the entire user community adrift with the new policy of only allowing support tickets during the first 6 months from purchase.
UNBELIEVABLE to have to pay for help desk support after purchasing like $500 of orbi mesh routers, and then they change the firmware injecting coding errors which make portions of the product non-functional.
How do we get through to the company senior management?
Before I first logged this issue, I had called Amazon/Alexa support. They iwalked me through a bunch of stuff even though it was not on an echo product an informed me that it was a NetGear problem. Amazon support called NetGear support (with me on the phone, too) and explained the problem to NetGear. NetGear opened a ticket which expired after 10 days because I had not paid for continued support after my initial 6 months. I was even able to go into the ticket and put a clear statement of the problem (because the NetGear support person had not stated it correctly) It was what I then used to begin this thread. 6 mos is a long time for no solution. I agree we should not have to pay for support for NetGear to fix a problem they created. it's their mistake, not ours. unbelievably frustrating. Amazon support went above and beyond to try to help me with something beyond their control!