NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi Whole Home AC3000 Tri-band WiFi Router(RBR50v2)
Ok. Looked at what everyone has done and troubleshooting not working for fix. I have a router in garage that shoots out to my office (separate house on property) and that one is working in office but only barely in house and have a broken older NEtgear router I am replacing with the Orbi inside the house. It is hard wired from garage router under house to famliy room and has worked great for years until router died this week. Bought the Orbi Mesh but only starting with replacing the one in the house as I am afraid I won't have anything if I replace that one as well. Power cycled- no go. Connected ethernet cable and didn't work. Then I updated router firware and now I can connect with ethernet cable from computer to router but when I disconnect I can't get the Wifi from one room over. Went through the chats and not finding this problem and frustrated. I just bought this and got yesterday and was suppose to be easy per all the reviews. Don't really have time for this and hoping someone else has expereinced this problem. Thank you.
An update here- ISSUES RESOLVED!!
I experienced bar none the BEST customer support I have EVER received in 20 years in tech with Deepak Verma. I was ready to send back my ORBI router and satellite today after attempting to use online support and more then 8 hours to no avail and total frustration (although they tried) .I decided on one last attempt to talk to a real person. I called 800 number and got Deepak Verma and he exceeded my expectations as our system is not simple but quite complicated and clearly four hours to resolve makes it obvious. He remained calm, beyond patient and kind throughout the almost four hours of troubleshooting and set up and told me I would have a smile when we were done. This man is a saint and never once lost his cool and I certainly would have if had been me. I can't express my gratitude to the best customer service I have EVER received. I will certainly recommend to any and all peers, clients and friends and so grateful to be up and running and am definitely smiling from ear to ear. I give him 20 stars out of 10 being the best as he far exceeded any experience I have ever had attempting tech support. He deserves a raise and a promotion as if all were like Deepak we would all be smiling and not frustrated as we typically are with tech support. Thank you Deepak! You are a star and can't believe you fixed my problems and beyond professional. There are not words to express my gratitude!!!! File closed and problems resolved!!
13 Replies
Can you make a simple pencil drawing, scan or take a picture and attach?
I don't want to make false assumptions, with terms like "shoot out" and am thinking there are two routers already?
Do both of these have WiFi as well?
Sorry- it is kind of confusing and I'm clearly not doing a good of describing. Yes there are two routers. The one in garage comes off my ISP dish from roof. The second one they hard wired the system into family room because couldn't get a decent cell signal in house. Both are Wifi. The one in garage working and that is the one I use in 2nd house to connect as we live in the country and large property and have a great signal on laptop in 2nd house always. Since house was weak signal they ran wire under the house and connected second router in family room. This is the one I am replacing although I bought two because they are older and thought I would hook them both up but doing one at a time. My tech friend recommended and reviews were good and he said much better and faster then what have currently.
Here's an actual photo that may help. Thank you- much appreciate the help.
