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Orbi Whole Home AC3000 Tri-band WiFi Router(RBR50v2)
Ok. Looked at what everyone has done and troubleshooting not working for fix. I have a router in garage that shoots out to my office (separate house on property) and that one is working in office bu...
An update here- ISSUES RESOLVED!!
I experienced bar none the BEST customer support I have EVER received in 20 years in tech with Deepak Verma. I was ready to send back my ORBI router and satellite today after attempting to use online support and more then 8 hours to no avail and total frustration (although they tried) .I decided on one last attempt to talk to a real person. I called 800 number and got Deepak Verma and he exceeded my expectations as our system is not simple but quite complicated and clearly four hours to resolve makes it obvious. He remained calm, beyond patient and kind throughout the almost four hours of troubleshooting and set up and told me I would have a smile when we were done. This man is a saint and never once lost his cool and I certainly would have if had been me. I can't express my gratitude to the best customer service I have EVER received. I will certainly recommend to any and all peers, clients and friends and so grateful to be up and running and am definitely smiling from ear to ear. I give him 20 stars out of 10 being the best as he far exceeded any experience I have ever had attempting tech support. He deserves a raise and a promotion as if all were like Deepak we would all be smiling and not frustrated as we typically are with tech support. Thank you Deepak! You are a star and can't believe you fixed my problems and beyond professional. There are not words to express my gratitude!!!! File closed and problems resolved!!
Here's an actual photo that may help. Thank you- much appreciate the help.
Thanks. This is very clear. Can you please let us know:
The make and model number(s) of the two routers.
What is the connection from the dish to the first router? (coax from the dish? ethernet from a box connected to the dish?)
How is the main house router connected to the first router? (ethernet cable? or, it is also connected somehow to the dish?)
Your friend is correct, most of the time installing an Orbi router in the garage and an Orbi satellite at the far end of the house, connected by an ethernet cable should provide excellent coverage and "seamless WiFi") Orbi has only an ethernet connector for Wide Area Network (WAN), so it expects to get an ethernet feed from the ISP. For most of us, this is a cable modem. (for some, a fiber box). Alas, I do not recall anyone mentioning how they connect to satellite.
Thought I posted but don't see it so reposting. Thank God I saved in word. Thank you for your help. Created a PDF as maybe it will help and added text for more info as visuals help I know for me.
The make and model number(s) of the two routers.
JJ- Both OLD routers are NetGear N600 Wireless Dual Band Routers WNDR3400v3. The one in garage still working and have the new Orbi RBR50v2 in main house aka 2nd router trying to make work
What is the connection from the dish to the first router?
JJ- there is ethernet that goes to a black box (picture 2) and then connects from there to the dish on top of house.
How is the main house router connected to the first router?
JJ- The first router is the garage router so same quesiton I believe . Then we have cable running underhouse connecting second router the one I can't get to work (picture3)
Your friend is correct, most of the time installing an Orbi router in the garage and an Orbi satellite at the far end of the house, connected by an ethernet cable should provide excellent coverage and "seamless WiFi")
JJ- so we don't have this set up yet with Orbi. Have the two Old NetGear routers we have had for while and have always worked great until it died. The one in the main house family room (see pic 3) is the 2nd router I am trying to hook up as old one not working anymore. I bought the two pack of Orbi RBR50v2 thinking I would update both. Was hoping for plug and play but nothing out here in the country is simple.
Hope this makes sense. Thanks again. Makes me crazy when I can't figure this stuff out.
Thanks. Yes, one wonders what those two ethernet cables are going to. My guess is if you unplug them,"something" will cease to work.
The recommended solution is to:
- Replace the unit in the garage with the Orbi RBR50 router.
The yellow (faded orange?) cable goes from the satellite box to the Orbi WAN (yellow) port. - Before doing anything else, test that the Orbi functions and you can set it up before doing anything else.
The "ring light" on the top of the Orbi goes through a definite sequence during startup:
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-router-and-satellite-mean
I recommend giving it the exact same WiFi name and password as the unit in the garage has.
If anything goes wrong, you can always swap back. - Test that the WiFi in the office is working.
The Orbi radio is stronger than the N600, so it certainly should be OK. - Plug the RBS50 satellite directly into the router with an ethernet patch cable.
From one of the Orbi LAN ports to any one of the satellite ports.
It should go through the correct color sequence and eventually the Orbi "Attached Devices" page should show the satellite connection as "wired". - Once the satellite is working correctly, move it to the other side of the house and replace the other Netgear N600.
- The satellite automatically has the same WiFi name and password as the Orbi router.
So, if your two N600's had different WiFi names and passwords, you have to reconnect the devices that are no longer connecting because of the WiFi name change. - I would probably connect those two strange ethernet cables to the Orbi router "just in case", although at some point I would want to trace the cables and see what those devices are.
- If you had customized the IP settings on the N600's, you will have to do something similar on the Orbi.
Sorry to be so long winded.
Thank you.
Question here- Plug the RBS50 satellite directly into the router with an ethernet patch cable.
The only option I have is same set up plugging into black box. There is an ethernet cable coming out of old router to that black box. Is that what you are referring to? Sorry as I am not all that techie so have to ask a lot of questions to figure out. I don't know the difference betwen and ethernet cable and an ethernet patch cable- are they the same thing? Another stupid question- when you say satellite is this the one I plug in the garage as main one? In my small brain I thought I was buying two of the same on Amazon as my old Netgear are the same routers but I see satellite tag on the one I haven't hooked up yet.
I am running out but will do as you say and report back. I suppose I need to log on and update firmware on other Orbi as well first as the one I am trying to connect was not updated to new firmware. I actually set up system orginally with the NetGear routers myself but didn't have strong enough signal in house so had the 2nd router hardwired but I didn't do it as out of my comfort zone and lack the expertise. It's not cheap to have someone do this so hoping I can figure out myself.
Thank you for your patience.
- Replace the unit in the garage with the Orbi RBR50 router.