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Orbi Whole Home AC3000 Tri-band WiFi Router(RBR50v2)
Ok. Looked at what everyone has done and troubleshooting not working for fix. I have a router in garage that shoots out to my office (separate house on property) and that one is working in office bu...
An update here- ISSUES RESOLVED!!
I experienced bar none the BEST customer support I have EVER received in 20 years in tech with Deepak Verma. I was ready to send back my ORBI router and satellite today after attempting to use online support and more then 8 hours to no avail and total frustration (although they tried) .I decided on one last attempt to talk to a real person. I called 800 number and got Deepak Verma and he exceeded my expectations as our system is not simple but quite complicated and clearly four hours to resolve makes it obvious. He remained calm, beyond patient and kind throughout the almost four hours of troubleshooting and set up and told me I would have a smile when we were done. This man is a saint and never once lost his cool and I certainly would have if had been me. I can't express my gratitude to the best customer service I have EVER received. I will certainly recommend to any and all peers, clients and friends and so grateful to be up and running and am definitely smiling from ear to ear. I give him 20 stars out of 10 being the best as he far exceeded any experience I have ever had attempting tech support. He deserves a raise and a promotion as if all were like Deepak we would all be smiling and not frustrated as we typically are with tech support. Thank you Deepak! You are a star and can't believe you fixed my problems and beyond professional. There are not words to express my gratitude!!!! File closed and problems resolved!!
Thank you.
Question here- Plug the RBS50 satellite directly into the router with an ethernet patch cable.
The only option I have is same set up plugging into black box. There is an ethernet cable coming out of old router to that black box. Is that what you are referring to? Sorry as I am not all that techie so have to ask a lot of questions to figure out. I don't know the difference betwen and ethernet cable and an ethernet patch cable- are they the same thing? Another stupid question- when you say satellite is this the one I plug in the garage as main one? In my small brain I thought I was buying two of the same on Amazon as my old Netgear are the same routers but I see satellite tag on the one I haven't hooked up yet.
I am running out but will do as you say and report back. I suppose I need to log on and update firmware on other Orbi as well first as the one I am trying to connect was not updated to new firmware. I actually set up system orginally with the NetGear routers myself but didn't have strong enough signal in house so had the 2nd router hardwired but I didn't do it as out of my comfort zone and lack the expertise. It's not cheap to have someone do this so hoping I can figure out myself.
Thank you for your patience.
JulioJJ wrote:Thank you.
Question here- Plug the RBS50 satellite directly into the router with an ethernet patch cable.Yes, the idea is to veryify that the satellite connects and functions by temporariily hooking it up in the garage right next to the router. So, you need a spare ethernet cable that you have lying around, such as one that connects a computer or printer to the router. Only needs to be long enough to connect them together.
The only option I have is same set up plugging into black box. There is an ethernet cable coming out of old router to that black box. Is that what you are referring to? Yes, the Orbi router simply takes the place of the old router in the garage. Sorry as I am not all that techie so have to ask a lot of questions to figure out. I don't know the difference betwen and ethernet cable and an ethernet patch cable- are they the same thing? Yes, "old timers" called them "patch cables". Another stupid question- when you say satellite is this the one I plug in the garage as main one? The RBR50 router goes in the garage. RBS50 is the satellite. The router is the one with a WAN (yellow) ethernet jack in the back. The satellite does not have a yellow one. In my small brain I thought I was buying two of the same on Amazon as my old Netgear are the same routers but I see satellite tag on the one I haven't hooked up yet.
I am running out but will do as you say and report back. I suppose I need to log on and update firmware on other Orbi as well first as the one I am trying to connect was not updated to new firmware. I actually set up system orginally with the NetGear routers myself but didn't have strong enough signal in house so had the 2nd router hardwired but I didn't do it as out of my comfort zone and lack the expertise. It's not cheap to have someone do this so hoping I can figure out myself. Yes, each Orbi will have been sitting in a warehouse for some time, and thus the firmware may need to be updated.
Thank you for your patience.