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Orbi Whole Home AC3000 Tri-band WiFi Router(RBR50v2)
Ok. Looked at what everyone has done and troubleshooting not working for fix. I have a router in garage that shoots out to my office (separate house on property) and that one is working in office bu...
An update here- ISSUES RESOLVED!!
I experienced bar none the BEST customer support I have EVER received in 20 years in tech with Deepak Verma. I was ready to send back my ORBI router and satellite today after attempting to use online support and more then 8 hours to no avail and total frustration (although they tried) .I decided on one last attempt to talk to a real person. I called 800 number and got Deepak Verma and he exceeded my expectations as our system is not simple but quite complicated and clearly four hours to resolve makes it obvious. He remained calm, beyond patient and kind throughout the almost four hours of troubleshooting and set up and told me I would have a smile when we were done. This man is a saint and never once lost his cool and I certainly would have if had been me. I can't express my gratitude to the best customer service I have EVER received. I will certainly recommend to any and all peers, clients and friends and so grateful to be up and running and am definitely smiling from ear to ear. I give him 20 stars out of 10 being the best as he far exceeded any experience I have ever had attempting tech support. He deserves a raise and a promotion as if all were like Deepak we would all be smiling and not frustrated as we typically are with tech support. Thank you Deepak! You are a star and can't believe you fixed my problems and beyond professional. There are not words to express my gratitude!!!! File closed and problems resolved!!
Thanks. Yes, one wonders what those two ethernet cables are going to. My guess is if you unplug them,"something" will cease to work.
The recommended solution is to:
- Replace the unit in the garage with the Orbi RBR50 router.
The yellow (faded orange?) cable goes from the satellite box to the Orbi WAN (yellow) port. - Before doing anything else, test that the Orbi functions and you can set it up before doing anything else.
The "ring light" on the top of the Orbi goes through a definite sequence during startup:
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-router-and-satellite-mean
I recommend giving it the exact same WiFi name and password as the unit in the garage has.
If anything goes wrong, you can always swap back. - Test that the WiFi in the office is working.
The Orbi radio is stronger than the N600, so it certainly should be OK. - Plug the RBS50 satellite directly into the router with an ethernet patch cable.
From one of the Orbi LAN ports to any one of the satellite ports.
It should go through the correct color sequence and eventually the Orbi "Attached Devices" page should show the satellite connection as "wired". - Once the satellite is working correctly, move it to the other side of the house and replace the other Netgear N600.
- The satellite automatically has the same WiFi name and password as the Orbi router.
So, if your two N600's had different WiFi names and passwords, you have to reconnect the devices that are no longer connecting because of the WiFi name change. - I would probably connect those two strange ethernet cables to the Orbi router "just in case", although at some point I would want to trace the cables and see what those devices are.
- If you had customized the IP settings on the N600's, you will have to do something similar on the Orbi.
Sorry to be so long winded.
Step one failed- put router in garage. It's showing up in my wifi but doesn't connect. Took ethernet cable to check connection and connected to router out in the garage directly to laptop and working but I can't work from garage. About ready to send these both back as about five hours into this and now have to go back to other router. My old Netgear set up was easy and this sucks but appreciate the help. My tech guy gone for a month and not calling my ISP as they'll charge a fortune to set up. Not sure what to do. Signing off to plug in old router as I need to walk away for awhile.
An update here- ISSUES RESOLVED!!
I experienced bar none the BEST customer support I have EVER received in 20 years in tech with Deepak Verma. I was ready to send back my ORBI router and satellite today after attempting to use online support and more then 8 hours to no avail and total frustration (although they tried) .I decided on one last attempt to talk to a real person. I called 800 number and got Deepak Verma and he exceeded my expectations as our system is not simple but quite complicated and clearly four hours to resolve makes it obvious. He remained calm, beyond patient and kind throughout the almost four hours of troubleshooting and set up and told me I would have a smile when we were done. This man is a saint and never once lost his cool and I certainly would have if had been me. I can't express my gratitude to the best customer service I have EVER received. I will certainly recommend to any and all peers, clients and friends and so grateful to be up and running and am definitely smiling from ear to ear. I give him 20 stars out of 10 being the best as he far exceeded any experience I have ever had attempting tech support. He deserves a raise and a promotion as if all were like Deepak we would all be smiling and not frustrated as we typically are with tech support. Thank you Deepak! You are a star and can't believe you fixed my problems and beyond professional. There are not words to express my gratitude!!!! File closed and problems resolved!!
So, this support was from Netgear itself under the "90 days of free telephone support"?
Yes- I only bought a week ago and realized I need to speak to a person to resolve as nothing was working. Thanks for your help!
