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Forum Discussion
Orbi Wifi Calling Intermittent
Hi I've been trying to fix an issue for some time and opening portal cases were not successful. I gave up in the end as I spent many hours on the telephone with Netgear support, but I really need t...
I have firmware v2.7.3.22 for the Router and sattelites.
The modem is an EE Smarthub, it doesnt have any model number on it at all. However Wifi calling worked perfectly on it before I turned off it's wireless network and connected my Orbi.
This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
I would try option #2 to see if this helps any...
- Many thanks - this seems to have worked but I’ll keep an eye on it for a few days.
Do I need to enable any specific security settings on the Orbi as I read that it’s quite dangerous switching on the DMZ?