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Forum Discussion
danall22
Jun 08, 2020Aspirant
Orbi Wifi Issues yet again
I have yet again got issues with my Orbi - i seem to have them on a constant basis and i have no idea why? I am running 1 x RBR50 in router mode and 2 x satelites. I have to regularly re-start th...
FURRYe38
Jun 08, 2020Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Any Wifi Neighbors near by? If so, how many?
IF you have that ability then you may want to send the system back to Amazon if you have tried various troubleshooting steps.
danall22
Jun 08, 2020Aspirant
I updated the software to the latest version on Friday so it’s the newest one. The modem is a draytek vigor130. The home is 1200sq foot but needed the satellites for IP cameras that are outside so have to get through brick walls. There is less than 30ft between the units but not much less than this as they are on corners of the house.
- FURRYe38Jun 08, 2020Guru - Experienced User
Brick will be problematic for any wifi system.
Has a factory reset been performed since last update? I presume v16 is what you got loaded?
- danall22Jun 08, 2020AspirantNo I haven’t tried that yet, I am going to see how it goes today. I have put Sonos back on the network to see if that was the issue. Sonos net was on channel 11 and Orbi 1 so it should not have been but I will see. Yes .16 is what is loaded.
- FURRYe38Jun 08, 2020Guru - Experienced User
Does your Sonos support 5Ghz as well? Been lots of posts of Sonos and Orib not working well with each other.