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Forum Discussion
Jolly22
Oct 24, 2020Tutor
Orbi wifi router RBR40 satellite system not connecting to some devices
The Internet crashed a week ago and had the provider reset and ever since some devices, my kid's fire tablets, Roku tv, and daughter's notepad not getting a connection. It appears that using an alte...
plemans
Oct 24, 2020Guru - Experienced User
What modem do you have?
What router firmware is on it?
What firmware is on the satellites?
Do you notice a difference if its devices connecting to the satellites or the router?
- Jolly22Oct 24, 2020Tutor
I have a Hitron CODA-4582 modem with a mid-range router built-in, but I've disabled the router so the Orbi system will work. I had a different modem a few days ago, but the issue is the same.
The firmware I don't know of any built into the GCI carrier. Both Satellites work, and the system operates the same when I disconnect them - no difference in improving my device connectivity. All devices recognize the wifi but say "no internet."
A week ago I didn't have this problem.
- plemansOct 24, 2020Guru - Experienced User
Have you tried with the hiltron's router function running (disable its wifi) and putting the orbi in access point mode?
this would leave the hiltron fully controlling the routing fuctions.
- Jolly22Oct 24, 2020Tutor
Hiltron wifi is disabled already. Not sure what you mean by putting the Orbi in "point access mode" or if there is a procedure to do that--maybe this could be a solution? what about the reset pinhole on the back of my Orbi, should I consider resetting and seeing if the problem resolves itself?