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Forum Discussion
BRye
May 22, 2017Tutor
Orbi Wifi Satellite Has a Solid White Light On Top. RBS50
I purchased the Orbi with the 2 RBS50 satellites. Everything was working fine until I moved one of the satellites from one room to another and now it will not reconnect. The light on the top is const...
Streak2
May 23, 2017Master
Are you using a paper clip in the tiny reset hole?
With the unit powered on, insert the paper clip until you here the little internal button click.
Hold it in for a few seconds until the green power light starts flashing amber, then release.
That will do a full factory reset.
BRye
May 23, 2017Tutor
Yes, I am using a paperclip and I do hear a click. I hold it for at least a minute, but the light never changes from solid green.
- Streak2May 23, 2017Master
That's odd. I recently did the exact same reset procedure.
Move the RBS50 closer to the RBR50 then try and power cycle the RBS50 to see if it will reconnect.
If you have not factory reset it then it you should not have to resync after moving the satellite to another location.
- BRyeMay 23, 2017Tutor
I tried to move it closer and do the reset procedures found in the manual. It doesn't respond any different. The satellite does not respond to anything. It just stays solid white on top and a solid green LED on the back.
When I try to do the reset after powering it on, nothing happens.
Can it be plugged in via usb or ethernet for a reset or diagnostic?