NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
danall22
Oct 07, 2018Aspirant
Orbi WiFi speed slow
Please help... I have the orbi rbk50 set up and was fine. However recently I have noticed the speed is slow. When I test in the orbi app it thinks it is 50mb but when I test on mobile I am getting abo...
FURRYe38
Oct 07, 2018Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the IP modem the Orbi is connected too?
What Devices are you using to test wireless? What other app are you using to test wireless speeds besides Orbi App? Turn OFF ALL other wifi sources, included SONOS before wireless speeds testing.
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
danall22 wrote:
Please help... I have the orbi rbk50 set up and was fine. However recently I have noticed the speed is slow. When I test in the orbi app it thinks it is 50mb but when I test on mobile I am getting about 15mb. I plugged directly into the router and got 51mb. So this tells me the issue is the WiFi... However I have no time dea how to solve this. Seems to be when I added more sonos speakers.
danall22
Oct 07, 2018Aspirant
Just updated fireware to latest one today in the hope that would help... It has been doing it for a few days now so not the new fw to blame. The router is a Vodafone one supplied from isp. I am using the speed test app on android to test speed and ironically it is the same service that the orbi uses and the speeds are so different. The home is 1200sft I am using channel 11 on 2ghz and 40 on 5ghz.
Will look at changing those settings and see if that works.
Will look at changing those settings and see if that works.
- ekhalilOct 07, 2018Master
Yes, make a scan to see if others in the neighbourhood are using the same channels and choose an unused channel if possible.
- danall22Oct 07, 2018AspirantYes I have, quite congested but I am on a free 5ghz channel and the least congested 2ghz channel too so I am on the best that I can be.
- ekhalilOct 07, 2018Master
You can try the following:
- Test another 5 GHz channel
- Do you have old devices connected to the network to use Long Preamble Mode which will lower the max speed for other devices if you Have Auto Mode (difference should not be that big as you see though). Try to set the Preamble Mode to Short and see if this will improve.
- As a last resort, try "calibrating" the CTS/RTS Threshold. Test with values like 2341/2345 for the 2.4GHz/5GHz.
- FURRYe38Oct 07, 2018Guru - Experienced User
1200 sqft? Are you using the Router and satellites in the home? 1200 sq ft, you only need the router. You may have too much singal sources over lapping for this size of home. The router alone can cover up to aroud 2000sq ft. Turn OFF the satellites for now and do some speed testing with the Orbi router alone.
danall22 wrote:
Just updated fireware to latest one today in the hope that would help... It has been doing it for a few days now so not the new fw to blame. The router is a Vodafone one supplied from isp. I am using the speed test app on android to test speed and ironically it is the same service that the orbi uses and the speeds are so different. The home is 1200sft I am using channel 11 on 2ghz and 40 on 5ghz.
Will look at changing those settings and see if that works.