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Forum Discussion
jcalarcon01
Aug 13, 2017Aspirant
ORBI wifi very slow
Hello, I have been using Orbi for quite a while. When using a wired network and based on my Internet link I am able to get a great download speed (230Mbps) however when I connect using my iPhone ...
DarrenM
Aug 15, 2017Sr. NETGEAR Moderator
Hello Juan
Is it only the Iphone getting the slow wireless speeds or any wireless device?
DarrenM
jcalarcon01
Aug 15, 2017Aspirant
Hi, thanks for your answer. I tested two iphones and 2 android tablets and they all can only do between 6 to 10 Mbps, while a wired connection can do up to 220Mbps.
Regards
Juan Carlos
- DarrenMAug 17, 2017Sr. NETGEAR Moderator
Hello jcalarcon01
Try to disable the 20/40 MHz or enable mumimo or both on or off.
DarrenM
- jcalarcon01Aug 18, 2017Aspirant
Hello, thanks for the suggestion, I tried to disable both and enable both.
When both are disabled the speedtest shows a slight improvement to 14 Mbps, but still not what I would expect.
When both are enabled speedtest shows 7 Mbps.
I also noticed that a dropcam and a nest thermostat keep being disconnected, even though the devices are a few feet away from the router. I am thinking that the router may have some sort of failure.
What do you suggest would be the next step? Thanks for your help on this matter.
Juan Carlos
- DarrenMAug 21, 2017Sr. NETGEAR Moderator
Send me a PM with your name,email and phone number I want to get you in contact with support to work on the issue.
DarrenM