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Forum Discussion
ORBI wifi very slow
Hello, I have been using Orbi for quite a while. When using a wired network and based on my Internet link I am able to get a great download speed (230Mbps) however when I connect using my iPhone ...
Hi, thanks for your answer. I tested two iphones and 2 android tablets and they all can only do between 6 to 10 Mbps, while a wired connection can do up to 220Mbps.
Regards
Juan Carlos
Hello jcalarcon01
Try to disable the 20/40 MHz or enable mumimo or both on or off.
DarrenM
Hello, thanks for the suggestion, I tried to disable both and enable both.
When both are disabled the speedtest shows a slight improvement to 14 Mbps, but still not what I would expect.
When both are enabled speedtest shows 7 Mbps.
I also noticed that a dropcam and a nest thermostat keep being disconnected, even though the devices are a few feet away from the router. I am thinking that the router may have some sort of failure.
What do you suggest would be the next step? Thanks for your help on this matter.
Juan Carlos
Send me a PM with your name,email and phone number I want to get you in contact with support to work on the issue.
DarrenM
Hi
After weeks of failed tests and troubleshooting, I got a new set of ORBI router + satellite. This solved the issue I was having. Ticket is closed now. Now the replacement router got it's latest firmware upgrade 2.0.0.74 and the problem is back. At this point I believe it was always an issue with the 2.0.0.x firmware that is buggy and unstable. I would like to downgrade the firmware to the previous version but I don't have access to those files. Is there a way you can help me to gain access to the support ticket again? (29031017) or allow me to contact support again?
Thanks
Juan Carlos