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Forum Discussion

Tutor

Mar 23, 2019

Orbi with Sky Q

Hi, I installed my Orbi’s the other day , all devices are getting a strong stable wireless connection except the Sky Q’s. Connecting them to the orbi network (my virgin hub is in modem mode) is ok...

Mentor

Mar 24, 2019

To fully help, we need to start at the beginning.

What firmware is loaded in your Orbi's?

What is the mode your Orbis are operating on? AP or Router?

What is the specific make/model of equipment your Orbi is plugged into?

Aronius
Tutor
Mar 25, 2019
Hi, the Orbi’s have the newest firmware:
They are acting as a router.
And the orbi is plugged into a Virgin media hub 3.

Thanks
Aaron
- Chuck_M
  Mentor
  Mar 25, 2019
  So your Virgin 3.0 is is modem (Bridged) mode?
  
  Are all wifi radios and DHCP turned off as well in the Virgin 3.0?
  
  Have you updated the firmware in your Virgin Media Hub 3.0?
  
  Read this thread and the links:
  
  https://community.netgear.com/t5/Orbi/Orbi-RBK50-and-Virgin-Superhub-3/td-p/1678276
  - Aronius
    Tutor
    Mar 25, 2019
    Okay thanks for the information.
    Yes my hub 3.0 is in modem mode.
    And my Hub 3.0 has the most updated firmware, what do you mean by turning off WiFi radios and DHCP? How do I do this?