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Forum Discussion
Orbi with Sky Q
Hi, I installed my Orbi’s the other day , all devices are getting a strong stable wireless connection except the Sky Q’s. Connecting them to the orbi network (my virgin hub is in modem mode) is ok...
Hi,
Since this thread , I've actually had 2 sky engineers out to try and fix this but each one has not been successful. To get you back to speed...
I have the top Virgin package for broadband , the Virgin hub is in modem mode and connected to a Tri Band AC3000 Netgear Orbi router. The router is also connected to a RBS50 Orbi satallite. I also have a Sky Q silver box which is directly wired (via Ethernet) to the Orbi Satellite, the Satellite has a dedicated 5GHz band to communicate back to the orbi router via channel 108.
I also have a Sky Q mini which is connected via Ethernet to a unmanaged switch, the switch is then connected to the Orbi router directly. The switch also connects to a TV and Xbox which works outstandingly. And finally, I have another Sky mini which has no Ethernet connection and therefore operates on WiFi.
I started having problems when the Orbi mesh and Sky Mesh was clashing... so I changed the Orbi 5GHz channel to 48 and the Sky 5GHz channel to 40MHz ch36. Although they still clash this improved my 5GHz speeds on WiFI.
Now here is the strange bit:
When I go to the Orbi app and the network devices map all my Sky Q devices show as a wired connection to the main Orbi router. This is of course wrong as the main Sky Q box is connected via Ethernet to the satellite and one of the Sky Q's isn't even connected via Ethernet!
Any ideas? As sometimes the box's flip out and many times programs show up with black pictures and internet options don't work like sky cinema etc.
I am going wire all my Sky Q products to the Orbi’s (Sky q main would be connected to the satellite, and the minis to the main router). Would this fix the problems I’m having? As it’s been going on for a while and is a real pain lol!
Thanks!
Since this thread , I've actually had 2 sky engineers out to try and fix this but each one has not been successful. To get you back to speed...
I have the top Virgin package for broadband , the Virgin hub is in modem mode and connected to a Tri Band AC3000 Netgear Orbi router. The router is also connected to a RBS50 Orbi satallite. I also have a Sky Q silver box which is directly wired (via Ethernet) to the Orbi Satellite, the Satellite has a dedicated 5GHz band to communicate back to the orbi router via channel 108.
I also have a Sky Q mini which is connected via Ethernet to a unmanaged switch, the switch is then connected to the Orbi router directly. The switch also connects to a TV and Xbox which works outstandingly. And finally, I have another Sky mini which has no Ethernet connection and therefore operates on WiFi.
I started having problems when the Orbi mesh and Sky Mesh was clashing... so I changed the Orbi 5GHz channel to 48 and the Sky 5GHz channel to 40MHz ch36. Although they still clash this improved my 5GHz speeds on WiFI.
Now here is the strange bit:
When I go to the Orbi app and the network devices map all my Sky Q devices show as a wired connection to the main Orbi router. This is of course wrong as the main Sky Q box is connected via Ethernet to the satellite and one of the Sky Q's isn't even connected via Ethernet!
Any ideas? As sometimes the box's flip out and many times programs show up with black pictures and internet options don't work like sky cinema etc.
I am going wire all my Sky Q products to the Orbi’s (Sky q main would be connected to the satellite, and the minis to the main router). Would this fix the problems I’m having? As it’s been going on for a while and is a real pain lol!
Thanks!
Aronius wrote:
Hi,
Since this thread , I've actually had 2 sky engineers out to try and fix this but each one has not been successful. To get you back to speed...
I have the top Virgin package for broadband , the Virgin hub is in modem mode and connected to a Tri Band AC3000 Netgear Orbi router. The router is also connected to a RBS50 Orbi satallite. I also have a Sky Q silver box which is directly wired (via Ethernet) to the Orbi Satellite, the Satellite has a dedicated 5GHz band to communicate back to the orbi router via channel 108.
The RBS does not communicate with the RBR wirelessly when the RBS is ethernet connected to the RBR. It now communicates with the RBR via ethernet wire.
I also have a Sky Q mini which is connected via Ethernet to a unmanaged switch, the switch is then connected to the Orbi router directly. The switch also connects to a TV and Xbox which works outstandingly. And finally, I have another Sky mini which has no Ethernet connection and therefore operates on WiFi.
Both RBR and RBS needs to be connected to the same switch. What is the mfr and model# of this un-managed switch?
Disable Daisy Chain on the RBR.
https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System
I started having problems when the Orbi mesh and Sky Mesh was clashing... so I changed the Orbi 5GHz channel to 48 and the Sky 5GHz channel to 40MHz ch36. Although they still clash this improved my 5GHz speeds on WiFI.
The Orbi system is meant to be the only wifi system with in the home. Having other wifi signal in close proximity as you can see, causes problems. Try the Orbi system with the ISP wifi turned OFF.
Now here is the strange bit:
When I go to the Orbi app and the network devices map all my Sky Q devices show as a wired connection to the main Orbi router. This is of course wrong as the main Sky Q box is connected via Ethernet to the satellite and one of the Sky Q's isn't even connected via Ethernet!
This is normal for when the RBS and other devcies are connected via ethernet, even though they are wirelessly connected to the RBS, the end point data flow ends up on the wired ethernet connection to the RBR which sees this as a wired connection, not wireless.
Any ideas? As sometimes the box's flip out and many times programs show up with black pictures and internet options don't work like sky cinema etc.
I am going wire all my Sky Q products to the Orbi’s (Sky q main would be connected to the satellite, and the minis to the main router). Would this fix the problems I’m having? As it’s been going on for a while and is a real pain lol!
Simplify your configuration and try the Orbi system wifi as a stand alone wifi system and turn OFF your other wifi radios on the Sky Q devcies. Your surroundings are noisey with having too much wifi going on.
- Thankyou for the detailed reply! :)
When I said “The router is also connected to a RBS50 Orbi satellite .” ... I meant that it is wirelessly connected, there is no Ethernet connection between the Orbi router and the satellite. With this is mind should I still disable the ‘daisy chain’ on the RBR?
Why do the satellite and router both need to be connected to this switch? It is a 5 port TP Link switch (see attached) which had a Xbox, tv and Sky Q mini wired to the switch, the switch is then wired to the orbi router. I didn’t think this had anything to do with the satellite?
And I don’t deliberately have 2 WiFi systems in my house, I have the Orbi WiFi and my Sky Q WiFi, and the Sky Q main box communicates with my two sky minis via 5GHz/2.4ghz WiFi. Many people must have the Orbi system and Sky TV in the same house but I can’t find the problem I’m having anywhere else.
What do you mean by your last point? I am going to try to wire my last sky mini to the Orbi router so all my Sky Q products are wired and then I can disable the WiFi on the sky boxes, is this okay?
Aronius wrote:
Thankyou for the detailed reply! :)
When I said “The router is also connected to a RBS50 Orbi satellite .” ... I meant that it is wirelessly connected, there is no Ethernet connection between the Orbi router and the satellite. With this is mind should I still disable the ‘daisy chain’ on the RBR?
To test operation, yes disable Daisy Chain.
Why do the satellite and router both need to be connected to this switch? It is a 5 port TP Link switch (see attached) which had a Xbox, tv and Sky Q mini wired to the switch, the switch is then wired to the orbi router. I didn’t think this had anything to do with the satellite?
I was under the presumption that your RBS was wired to the switch. My bad.
And I don’t deliberately have 2 WiFi systems in my house, I have the Orbi WiFi and my Sky Q WiFi, and the Sky Q main box communicates with my two sky minis via 5GHz/2.4ghz WiFi. Many people must have the Orbi system and Sky TV in the same house but I can’t find the problem I’m having anywhere else.
You have two wifi systems under one roof. This can be problematic.
Does the ISP require this wifi for your TV services?
One thing to ensure if you have to have the ISP wifi running, set channels between the Orbi system and the TV system far appart, i.e. Orbi set 2.4Ghz to channel 11 and TV wifi to channel 1. Same with 5Ghz, use channels far appart on each system.
Keep the devcies more than 6 feet away from each other.
Not everyone has SKY TV services. Maybe in your region.
What do you mean by your last point? I am going to try to wire my last sky mini to the Orbi router so all my Sky Q products are wired and then I can disable the WiFi on the sky boxes, is this okay? Yes, give this a try. By shutting off the SKY TV wifi, if thats possible and maintain there services thru the Orbi, this would be simplifying the system.- Okay. I will disable the daisy chain setting later and see how it works out. If I get another satellite I assume I will have to turn it back on?
For the actual TV shows and programs, Sky does not require internet just a satellite signal 📡. But for features like Catch up TV, sky cinema , demand ext it requires broadband. However, where the second WiFi is created, is where the Sky box communicates with sky minis. Basically instead of having lots of sky boxes you have sky minis which connect to the main sky Q box via WiFi (they run of the main sky box, all recording are shared so you can start a show right where you left off on any box). This is very helpful as then only one cable from the satellite dish is required to go into the the main sky Q box and it makes life easi. (The minis only require a power cable and then everything on TV is accessible!)
However as I said if I Ethernet all my Sky q devices to the Orbi’s , they can communicate with the main Q box like via the Orbi WiFi instead , theoretically. So I will do this and get back to you, hopefully it will work out and I can turn of the Sky Q WiFi!
I have already set my Orbi WiFi to channel 48 5GHz and the Sky Q WiFi to channel 36 5GHz, they still collide with eachother but not as much as before.
Thanks for the help! :)
