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Forum Discussion
Orbi with Sky Q
Hi, I installed my Orbi’s the other day , all devices are getting a strong stable wireless connection except the Sky Q’s. Connecting them to the orbi network (my virgin hub is in modem mode) is ok...
Hi,
Since this thread , I've actually had 2 sky engineers out to try and fix this but each one has not been successful. To get you back to speed...
I have the top Virgin package for broadband , the Virgin hub is in modem mode and connected to a Tri Band AC3000 Netgear Orbi router. The router is also connected to a RBS50 Orbi satallite. I also have a Sky Q silver box which is directly wired (via Ethernet) to the Orbi Satellite, the Satellite has a dedicated 5GHz band to communicate back to the orbi router via channel 108.
I also have a Sky Q mini which is connected via Ethernet to a unmanaged switch, the switch is then connected to the Orbi router directly. The switch also connects to a TV and Xbox which works outstandingly. And finally, I have another Sky mini which has no Ethernet connection and therefore operates on WiFi.
I started having problems when the Orbi mesh and Sky Mesh was clashing... so I changed the Orbi 5GHz channel to 48 and the Sky 5GHz channel to 40MHz ch36. Although they still clash this improved my 5GHz speeds on WiFI.
Now here is the strange bit:
When I go to the Orbi app and the network devices map all my Sky Q devices show as a wired connection to the main Orbi router. This is of course wrong as the main Sky Q box is connected via Ethernet to the satellite and one of the Sky Q's isn't even connected via Ethernet!
Any ideas? As sometimes the box's flip out and many times programs show up with black pictures and internet options don't work like sky cinema etc.
I am going wire all my Sky Q products to the Orbi’s (Sky q main would be connected to the satellite, and the minis to the main router). Would this fix the problems I’m having? As it’s been going on for a while and is a real pain lol!
Thanks!
Since this thread , I've actually had 2 sky engineers out to try and fix this but each one has not been successful. To get you back to speed...
I have the top Virgin package for broadband , the Virgin hub is in modem mode and connected to a Tri Band AC3000 Netgear Orbi router. The router is also connected to a RBS50 Orbi satallite. I also have a Sky Q silver box which is directly wired (via Ethernet) to the Orbi Satellite, the Satellite has a dedicated 5GHz band to communicate back to the orbi router via channel 108.
I also have a Sky Q mini which is connected via Ethernet to a unmanaged switch, the switch is then connected to the Orbi router directly. The switch also connects to a TV and Xbox which works outstandingly. And finally, I have another Sky mini which has no Ethernet connection and therefore operates on WiFi.
I started having problems when the Orbi mesh and Sky Mesh was clashing... so I changed the Orbi 5GHz channel to 48 and the Sky 5GHz channel to 40MHz ch36. Although they still clash this improved my 5GHz speeds on WiFI.
Now here is the strange bit:
When I go to the Orbi app and the network devices map all my Sky Q devices show as a wired connection to the main Orbi router. This is of course wrong as the main Sky Q box is connected via Ethernet to the satellite and one of the Sky Q's isn't even connected via Ethernet!
Any ideas? As sometimes the box's flip out and many times programs show up with black pictures and internet options don't work like sky cinema etc.
I am going wire all my Sky Q products to the Orbi’s (Sky q main would be connected to the satellite, and the minis to the main router). Would this fix the problems I’m having? As it’s been going on for a while and is a real pain lol!
Thanks!
Aronius wrote:
Hi,
Since this thread , I've actually had 2 sky engineers out to try and fix this but each one has not been successful. To get you back to speed...
I have the top Virgin package for broadband , the Virgin hub is in modem mode and connected to a Tri Band AC3000 Netgear Orbi router. The router is also connected to a RBS50 Orbi satallite. I also have a Sky Q silver box which is directly wired (via Ethernet) to the Orbi Satellite, the Satellite has a dedicated 5GHz band to communicate back to the orbi router via channel 108.
The RBS does not communicate with the RBR wirelessly when the RBS is ethernet connected to the RBR. It now communicates with the RBR via ethernet wire.
I also have a Sky Q mini which is connected via Ethernet to a unmanaged switch, the switch is then connected to the Orbi router directly. The switch also connects to a TV and Xbox which works outstandingly. And finally, I have another Sky mini which has no Ethernet connection and therefore operates on WiFi.
Both RBR and RBS needs to be connected to the same switch. What is the mfr and model# of this un-managed switch?
Disable Daisy Chain on the RBR.
https://kb.netgear.com/000051205/What-is-Ethernet-backhaul-and-how-do-I-set-it-up-on-my-Orbi-WiFi-System
I started having problems when the Orbi mesh and Sky Mesh was clashing... so I changed the Orbi 5GHz channel to 48 and the Sky 5GHz channel to 40MHz ch36. Although they still clash this improved my 5GHz speeds on WiFI.
The Orbi system is meant to be the only wifi system with in the home. Having other wifi signal in close proximity as you can see, causes problems. Try the Orbi system with the ISP wifi turned OFF.
Now here is the strange bit:
When I go to the Orbi app and the network devices map all my Sky Q devices show as a wired connection to the main Orbi router. This is of course wrong as the main Sky Q box is connected via Ethernet to the satellite and one of the Sky Q's isn't even connected via Ethernet!
This is normal for when the RBS and other devcies are connected via ethernet, even though they are wirelessly connected to the RBS, the end point data flow ends up on the wired ethernet connection to the RBR which sees this as a wired connection, not wireless.
Any ideas? As sometimes the box's flip out and many times programs show up with black pictures and internet options don't work like sky cinema etc.
I am going wire all my Sky Q products to the Orbi’s (Sky q main would be connected to the satellite, and the minis to the main router). Would this fix the problems I’m having? As it’s been going on for a while and is a real pain lol!
Simplify your configuration and try the Orbi system wifi as a stand alone wifi system and turn OFF your other wifi radios on the Sky Q devcies. Your surroundings are noisey with having too much wifi going on.