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Forum Discussion
Orbi with Sky Q
Hi, I installed my Orbi’s the other day , all devices are getting a strong stable wireless connection except the Sky Q’s. Connecting them to the orbi network (my virgin hub is in modem mode) is ok...
Let us know how things go.
Hello again FURRYe38 ,
So, I ended up drilling a lovely hole into my walls and had one Sky mini etherneted via cat7 into my Orbi RB50 router, another mini etherneted into a unmanaged switch and then into the Orbi router, and then the main Sky Q etherneted on cat6 into the Orbi satallite. I then turned off the wireless signals from all the sky produects. Finally I had one 5GHz network in the house! The WiFi works lovely now :)
However, I still seem to get this strange probem with the main Sky Q box and both minis where programs still show up with black images. It irritates me as I know it would look much better with the pictures! Have a look at the attached link please. (It will lead you to some photos)
Google Drive - Sky Q problems with Orbi
Any ideas?
Once again...Thankyou for all your help, a true saviour.
Not sure about that. Seems to be something with your Sky Q box not getting all information needed thru the system.
What happens if you put the Sky Q box into the DMZ on the Orbi temporarily?
Do you have any filters, controls or Circle or Armor enabled on Orbi?
FURRYe38 ,
I think I made the Sky box into the DMZ, see attached photos via link. The sky q IP address is 192.168.1.14 , so I put this as the DMZ?
If I did it right, this did not seem to make any difference.
I have circle enabled on the Orbi, however the sky boxes do not have any kind of filter on.
What is internesting, (in the photo folder there is a file called 'Ping test') , the first IP tested is the main sky Q box, the next two are the minis and the last is a smart TV. With the smart TV and all other tested devices the ping replied... however with all the Sky devices there was no reply and 'request time out is shown'. Any idea why this is/how to fix it?
https://drive.google.com/open?id=18iotygK3dVadtoU_4dgZq6ZNaMpwQD8c
Yes that would be correct.
Only other way to narrow this down would be to put the ISP modem back in to router mode and then configure AP mode on the RBR and see if the picture images appear. If they do, then Orbi may be not providing all information for the box. If they still don't appear, then something in the Sky box needs to be looked into. Something to contact Sky Box about.