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Forum Discussion
TrevorLRad
Jan 21, 2019Follower
Orbi wont connect to my internet nor my ps4
My RBR20 says the internet is online and has 1 satellite connected. The only issue is as i check on the your products tab it says im not connected to my internet. I try to connect my orbi wifi to my p...
CrimpOn
Feb 11, 2019Guru - Experienced User
It often helps to "start at the beginning." i.e. We assume this is a new Orbi RBR20 that you have just installed (not one that has been working fine for some time)?
What is the Orbi WAN (yellow) port connected to? i.e. the brand and model of cable modem/router and which internet service provider you have (Comcast, Spectrum, AT&T, Google, etc.)?
How are you connecting the Play Station 4 (ethernet cable? WiFi?)
If you plug the PS4 directly into the internet modem, does it work then?