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Forum Discussion
Orbi won't connect to Sonos Wireless
Howdy,
Orbi replacing Airport Extreme setup.
So far, meh.
My problem is with Sonos.
Sonos works when connected via Ethernet. But I'm trying to get Sonos to run on my Guest, Wireless network. When I switch to my Guest, Sonos won't connect.
Here's what Sonos told me:
Here are router settings that need to be verified. You can contact your ISP or the manufacturer of the router for assistance.
- Auto channel must be set to Off
- Choose best non-overlapping channel (1,6,11)
- Set channel bandwidth to 20MHz
- Both 2.4GHz and 5GHz should be enabled
- UPnP should be enabled
- 802.11 band should be set to b/g/n
- Airtime Fairness should be disabled
After all day on the phone, I give up. I went back to my Airport Extreme. Hopefully one day Apple will get back in the networking business.
This is why America is in decline. Because people are too cheap to pay for good support. Instead, we're stuck with foreigners who could care less about us or our products.
Most products are throw aways nowadays. Buying anything, is a gamble.
So this will go on eBay, I take the loss.
BTW. The product wasn't any faster than my Airport network.
7 Replies
For the record, my Orbi works perfectly with Sonos. Doesn't sound as if you want help but setting up Sonos on a guest network sounds a tricky use case. You will have to make sure your controller (iPhones and iPads in my case) are on the same network along with any source.
Are you running Sonos on a guest network?
According to Sonos, the system won't run on a guest network:
https://support.sonos.com/s/article/126?language=en_US
Your subject says "Orbi won't connect to Sonos Wireless".
A more fruitful way of looking at this might be to deal with the issue "Sonos won't connect to Orbi Wireless".
That's because the Orbi is effectively a passive device that puffs out wifi. It is then down to the various clients to play nice and connect.
Do you have any other wifi clients that are working with the Orbi? If so, that suggests that the wifi source is behaving as designed.
Check the first hit here:
Search - NETGEAR Communities – sonos
Wifi clients can be very picky during setup. Just ask anyone who has tried to set up a Samsung "smart" TV. Grrr.
Howdy,
No, I would love help. I would love to get this to work.
But I spent all day on this yesterday. Orbi support was poor at best. They didn't understand the problem, they never understood that I was wanting Sonos to run on the guest network.
According to Sonos, they don't support guest networks:
https://support.sonos.com/s/article/126?language=en_US
The Sonos system is a Playbar, 2 Play 3's, and a Subwoofer. The Play 5's and the sub connect to the Playbar wireless, via the Sonos subnet.
The Sonos playbar is connected via Ethernet to my router. Right now the router is an Airport Extreme. But since Apple is no longer in the router/networking business, I figured I'd give Orbi a try.
The Sonos is located in the lock-off apartment in our home. We're renting the apartment. So, I want the the apartment to use a guest network.
Right now the Sonos is connected to our main network. I ran an ethernet cable from the apartment to my router. Then like I say, the rest of the system connects to the network the playbar broadcasts.
So if someone can tell me how to get this to work, I'm grateful.
But after all day yesterday, I'm super frustrated. I was going to try and return the Orbi today, I bought it from Costco. If they won't take it back I was going to put it on eBay, write off the loss.
I'm puzzled. You wrote this:
Retired_Member wrote:
....they never understood that I was wanting Sonos to run on the guest network.
According to Sonos, they don't support guest networks:
https://support.sonos.com/s/article/126?language=en_US
You expect Netgear to help you to do something that Sonos says is not possible?
So if someone can tell me how to get this to work, I'm grateful.Perhaps Retired_Member has the answer.
Rather than trying to achieve the impossible, how about looking for another solution?
