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agrince's avatar
agrince
Aspirant
Mar 13, 2020

Orbi worked for 3 months, then dropped Internet completely

 I bought an Orbi RBK50 with two satellites back in October 2019. It worked well until a couple of weeks ago when it dropped its connection with the Internet. I didn't change anything. I have tried s...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 16, 2020

Any progress on this? 

agrince wrote:

 I bought an Orbi RBK50 with two satellites back in October 2019. It worked well until a couple of weeks ago when it dropped its connection with the Internet. I didn't change anything. I have tried setting it up again multiple times with no result. The satellites are powered on but they don't sync with the main unit no matter what I do.

I looked up similar complaints. It said SOLVED and had a link to a solution, but there was no solution at the link and the topic was closed. 

Can anyone please help me. Is it just broken?

There doesn't seem to be any Netgear support. Please tell me if there is. I paid quite a bit for the system and this is very disappointing.

Geraldine