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Forum Discussion

Mbluman's avatar
Mbluman
Aspirant
Jul 27, 2019

Orbi

How do I move a camera from 5 ghz to 2.4 ghz?
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jul 27, 2019

There is more than one way to interpret this question.  (a) the camera is working fine connected to  5G channel, but you would prefer that it connects to the 2.4G channel, or (b) you cannot configure the camera and believe that the Orbi 5G is interfering with the process.

 

(a) or (b)?

 

What brand and model of camera is it?

Mbluman's avatar
Mbluman
Aspirant
Jul 27, 2019
It is a Wyze camera and it automatically connects to the 5 ghz but will not work. The Wyze people advised to switch it onto the 2.4 ghz but I cannot figure out how to do that.
  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jul 27, 2019

    Which specific Wyze camera?

    Thanks

    • Mbluman's avatar
      Mbluman
      Aspirant
      Jul 27, 2019
      The first gen stationary one. I forgot the model type.
    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Jul 27, 2019

      I ask because there appear to be only two Wyze WiFi cameras and neither of them can connect to a 5G network.  (The detailed specs are very clear on the product web page:, https://www.wyze.com/wyze-cam/

      "WiFi 802.11 b/g/n 2.4GHz (Does not support 5GHz network) Supports WPA and WPA2 protocols". 

      What this means is (literally) the Wyze camera cannot possibly detect a 5G WiFi signal.  It cannot possibly connect at 5G.

       

      I personally own the $19.99 Wyze Cam, and it connected immediately to my Orbi RBR50 at 2.4G the way it is supposed to and is working now.  I used the Android smartphone app to set it up, look at the live feed, and view recordings.

       

      So, the support person at Wyze was "misinformed" (to put the kindest slant on it).  To be more brutal, he was full of s**t.

       

      Now, having vented, there is obviously a problem with getting the Wyze camera to work.  What specifically is the error?  Or, at what point in the setup does it fail?