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Forum Discussion
rubeus
Jan 21, 2021Follower
orbi
lIn December the router stopped working and would just pulse white. After several weeks it was determined that therewas a hardware issue due to a faulty firmware of 2.5.1.22. So netgear deceided to...
michaelkenward
Jun 18, 2021Guru - Experienced User
You have posted your message in the section of this community given over to General WiFi Routers (Non-Nighthawk). (This is easily done, given Netgear's complicated community structure.)
Many questions apply to different types of device, so there may be useful responses here. However, the Orbi RBR20 is very different from a standard router, so you might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi - NETGEAR Communities
I will ask the Netgear moderator to move your message.
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.