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Forum Discussion

madotom's avatar
madotom
Aspirant
Apr 23, 2020

Orbi20

Lost connection to internet several times. Other items all connected. Trying to determine why the lost connections?
madotom's avatar
madotom
Aspirant
Apr 23, 2020
Where to I find this. I have no idea
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 23, 2020

Use a PC or laptop and a web browser, log into the RBR web page at 192.168.1.1 or orbilogin.com

 

Power OFF the ISP modem and RBR for 1 minute then back ON with modem first. Then the RBR.  

Both wired and wireless connections are lost? 

  • madotom's avatar
    madotom
    Aspirant
    Apr 23, 2020
    Ok
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 23, 2020

      Are both wired and wireless connections lost when this happens? 

    • madotom's avatar
      madotom
      Aspirant
      Apr 23, 2020
      Just wireless
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 23, 2020

        What is the size of your home? Sq Ft?
        What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

         

        What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
        Any Wifi Neighbors near by? If so, how many?

         

        Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

        Try disabling the following and see:
        Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).