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Forum Discussion
Orbi89 v new wifi Comcast Modem
Two questions: 1) Signing in with password ("password") doesn't work nor does any other password I have. 2) Comcast sent me a new wifi MODEM. Does this new wifi MODEM with Voice (VOIP) work wi...
Do you know the model number of the new Comcast device. Some support bridged others don't. I have a friend that recieved a new Xfinity modem for X1 and has no option for briding the IP address or even turning off the Wifi from the UI.
I spent several hours with Xfinity (Comcast) involving their new Modem/Router. Before installing it, I called Comcast Tech who advised me there would be NO issues of compatibility. HOW WRONG THEY WERE! I lost connectivity to the Internet and my VOIP (i.e., telephone service).
I was forced to disconnect the Comcast M/R. I then recalled Comcast tech services again (800)934-6489) and spoke with a very professional, knowledgeable and charming techie (Phil). While it took some time, he walked me through REINSTALLATION of the new M/R, got me connected to the Internet and finally got my phones working.
He said he had to UNBRIDGE the Xfinity M/R so my ORBI Router could work --- from his end on Comcast equipment. After the Comcast connections were reestablished he recommended I connect my Ethernet directly from the ORBI Router to my iMac and NOT use the Ethernet connections from the M/R ethernet slots.
It worked perfectly...after hours of frustrating effort.
On a side note: A Comcast rep called me this morning stating she noticed many calls and Reference Tickets regarding my problem and wanted to know if everything was worked out. I thought that was very responsible of Comcast.