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Forum Discussion
AmitR
Jan 04, 2018NETGEAR Employee Retired
OrbiOS 2.1.1
The Orbi team at NETGEAR is aware that some users are experiencing higher than expected Orbi Router reboots, special characters in WiFi Passwords and WiFi / Internet disconnects. We believe these is...
- Jan 17, 2018
Let me give you a quick update on where NETGEAR is with the OrbiOS.
Just before Christmas break, we paused the distribution of OrbiOS 2.1. Very soon, we're about to restart the distribution of a slightly updated version of the beta (2.1.2). In addition to the major new features introduced in 2.1 (e.g. Circle, Ethernet Backhaul), this firmware is expected to address the high CPU issue, as well as the special character in PSK issue as well as support for the Outdoor Orbi. Check Release Notes for complete list.
We are continuing to work on the issues with Google devices that have been documented in the press (several users have provided links here).
My recommendation is that you should either use the Orbi Mobile App (if you haven't seen it recently, check it out, we've made some major improvements) or the Web UI to check for new firmware or wait until your system gets auto-upgraded.
To answer your question, Stars_fan. When Orbi are connected over Ethernet backhaul, the 5GHz band becomes hot standby.
Orbi Product Management
fitsnugly
Jan 04, 2018Star
Been checking on things remotely, I know that the system uptime has reset at least 3 times in 8 hours. I'm reverting back to 2.1.1.16.
- aazJan 04, 2018Virtuoso
Are you saying that .16 was more stable for you? I doubt there is any basis for that from what was done in this update. I would try to re-appy the updates of the 2.1.2.10 beta again overtop of the existing and see if you get more stability that way.
Also maybe try unchecking UPNP as I found previously that has helped my Orbi stability.
I'm not having any reboots - but then again I never had any with 2.1.1.16 either - what I did have with .16 was internet disconnects on Wifi devices. Too early to tell if that's been solved as that usually happens after a few days of running.
- spinkickJan 04, 2018Apprentice
Where are the LED controls?
- fitsnuglyJan 05, 2018Star
aaz wrote:Are you saying that .16 was more stable for you? I doubt there is any basis for that from what was done in this update.
I'm glad you doubt my experience, but yes, in the aspect of the random reboots I'm experiencing (and you are not) .16 is far more stable than reboots every 1-3 hours.
Try empathsizing instead of negating the horrible user experience this product has given me and countless others.
- aazJan 05, 2018Virtuoso
fitsnugly wrote:
aaz wrote:Are you saying that .16 was more stable for you? I doubt there is any basis for that from what was done in this update.
I'm glad you doubt my experience, but yes, in the aspect of the random reboots I'm experiencing (and you are not) .16 is far more stable than reboots every 1-3 hours.
Try empathsizing instead of negating the horrible user experience this product has given me and countless others.
Maybe english is not your first language, but I clearly said I doubt there is a basis in the firmware change to cause that, not that I doubt that you are experiencing it.
The reason I say I doubt there is a basis in the firmware change is that something else must have gone wrong during the update. I would try exporting your config and re-importing it, or possibly check all your settings and maybe toggle them before I would downgrade to a firmware that a lot of people have said is worse in terms of stability. I am quite good at troubeshooting technical issues and usually going back would be the last thing I would try after exhausting all other options and utilizing support as much as I can. I have also seen from netgear moderators that they are willing to accept support tickets for rebooting issues even past the free support period has ended if you would like to engage them.