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Forum Discussion
AmitR
Jan 04, 2018NETGEAR Employee Retired
OrbiOS 2.1.1
The Orbi team at NETGEAR is aware that some users are experiencing higher than expected Orbi Router reboots, special characters in WiFi Passwords and WiFi / Internet disconnects. We believe these is...
- Jan 17, 2018
Let me give you a quick update on where NETGEAR is with the OrbiOS.
Just before Christmas break, we paused the distribution of OrbiOS 2.1. Very soon, we're about to restart the distribution of a slightly updated version of the beta (2.1.2). In addition to the major new features introduced in 2.1 (e.g. Circle, Ethernet Backhaul), this firmware is expected to address the high CPU issue, as well as the special character in PSK issue as well as support for the Outdoor Orbi. Check Release Notes for complete list.
We are continuing to work on the issues with Google devices that have been documented in the press (several users have provided links here).
My recommendation is that you should either use the Orbi Mobile App (if you haven't seen it recently, check it out, we've made some major improvements) or the Web UI to check for new firmware or wait until your system gets auto-upgraded.
To answer your question, Stars_fan. When Orbi are connected over Ethernet backhaul, the 5GHz band becomes hot standby.
Orbi Product Management
sandaboy
Jan 08, 2018Tutor
I was having constant hang-ups and reboots because of Android 8.1, which prompted me to turn off the wifi on my Pixel 2 XL. After that the router wasn't rebooting anymore, but it would still get hung up and freeze constantly, every hour or so. After installing this beta I've been rock solid for over 4 days now. I'm guessing the CPU was getting seriously overloaded. I still have my wifi turned off on my Pixel 2 XL, but at least all of my other devices can finally connect and stay connected. I hope the reason Android is causing the reboots is figured out by Netgear/Google soon because it's getting pretty annoying at this point. It's been weeks since this is a known issue now. It's like playing a game of how long I can live without wifi on my Pixel vs going out and buying a router that works. I'd rather not spend another few hundred bucks on a new system, just hope they can get this fixed ASAP!
- CotedanJan 08, 2018Apprentice
Turn on the wifi on your devices. I’m all Mac for computers and phones and the router rebooted itself regardless. I don’t think it has anything to do with your devices - it’s the router that’s faulty.
- morrisseysbJan 08, 2018Apprentice
I have been up about 2 days on the beta sonfar so good. I switched to a wired backhaul and that has been good. I did get the pink light at first on the sat but after 10 min it seems to have done what it needed ro and it works. I did a reboot after that just to see if it was going to need 10 min every reboot and it just took 2-3 minutes to get going not 10 minutes. I do see whith the wired backhaul if i go to the update option it shows that i have 2 sats....when I only have one. The second never actually connects and provides status on an update being available. I have several nest protects, a nest thermostat, amd even a sump pump that i can log into and all are functioning as expected. 2 web cams also working fine.