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Forum Discussion
AmitR
Jan 04, 2018NETGEAR Employee Retired
OrbiOS 2.1.1
The Orbi team at NETGEAR is aware that some users are experiencing higher than expected Orbi Router reboots, special characters in WiFi Passwords and WiFi / Internet disconnects. We believe these is...
- Jan 17, 2018
Let me give you a quick update on where NETGEAR is with the OrbiOS.
Just before Christmas break, we paused the distribution of OrbiOS 2.1. Very soon, we're about to restart the distribution of a slightly updated version of the beta (2.1.2). In addition to the major new features introduced in 2.1 (e.g. Circle, Ethernet Backhaul), this firmware is expected to address the high CPU issue, as well as the special character in PSK issue as well as support for the Outdoor Orbi. Check Release Notes for complete list.
We are continuing to work on the issues with Google devices that have been documented in the press (several users have provided links here).
My recommendation is that you should either use the Orbi Mobile App (if you haven't seen it recently, check it out, we've made some major improvements) or the Web UI to check for new firmware or wait until your system gets auto-upgraded.
To answer your question, Stars_fan. When Orbi are connected over Ethernet backhaul, the 5GHz band becomes hot standby.
Orbi Product Management
aani75
Jan 08, 2018Apprentice
Stable connection after installing this BETA. Router and all 3 satellites are up and running from last 3 days without any reboot. Packet loss still exists and hopefully will be resolved in full firmware release. Furthermore, I also suspect that the Android issue still exists, this had caused a reboot 3 days earlier when a guest's android device started using my wifi.
- bsorrentJan 08, 2018Guide
What are folks using to know whether/how often the network is rebooting? Obviously, if it happens when I am using it I am aware, otherwise I am not. I don't recall seeing that ability in the ORBI UI.
As to the person stating they went back to a Netgear router and extender, I would love to do so but I asked Netgear to replace my Orbi with something else and they said they would not. I am not having the same level of issues with my Orbi as others, but I would welcome an option from Netgear rather than throwing my $400 down the drain. My network is "stable enough" for the moment that I am not inclined to throw in the towel.
- bcampbell83Jan 08, 2018Star
I rolled back to 1.11.0.20 (starting at 2.1.1.16, then basically each version all the way back) starting a few days before Christmas. My wife and I both work from home, spend a considerable amount of time on VOIP calls and use persistent VPN connections throughout the day. I wasn't able to get through the day without some sort of network interruption/problem until landing on 1.11.0.20, and that's where I'll be staying until Netgear gets its act together and releases a stable update.
- bsorrentJan 08, 2018Guide
Thank you bcampbell83. Helpful to know. I also work from home from time to time and need WIFI calling and persistent VPN. I am on 2.1.1.12 and seem to be ok but haven't worked from home since I installed this release. If I have issues, I'll keep 1.11.0.20 in mind. Prior to 2.1.1.12 I was on a beta version 2.0.1.2 that had been given to me and I was not having any issues at all other than I was never able to have the second satellite connected without constant drops. Once I removed the second satellite from the equation, it was perfect..even for wifi coverage in the house. I was not happy to have paid for a satellite I guess I didn't need but it seemed to be very stable on that release.