NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

AmitR's avatar
AmitR
NETGEAR Employee Retired
Jan 04, 2018
Solved

OrbiOS 2.1.1

The Orbi team at NETGEAR is aware that some users are experiencing higher than expected Orbi Router reboots, special characters in WiFi Passwords and WiFi / Internet disconnects.  We believe these is...
Troubleshooting
  • AmitR's avatar
    AmitR
    Jan 17, 2018

    Let me give you a quick update on where NETGEAR is with the OrbiOS.  

     

    Just before Christmas break, we paused the distribution of OrbiOS 2.1.  Very soon, we're about to restart the distribution of a slightly updated version of the beta (2.1.2).  In addition to the major new features introduced in 2.1 (e.g. Circle, Ethernet Backhaul), this firmware is expected to address the high CPU issue, as well as the special character in PSK issue as well as support for the Outdoor Orbi.  Check Release Notes for complete list.  

    We are continuing to work on the issues with Google devices that have been documented in the press (several users have provided links here).  

     

    My recommendation is that you should either use the Orbi Mobile App (if you haven't seen it recently, check it out, we've made some major improvements) or the Web UI to check for new firmware or wait until your system gets auto-upgraded.  

     

    To answer your question, Stars_fan.  When Orbi are connected over Ethernet backhaul, the 5GHz band becomes hot standby.  

     

    Orbi Product Management

madbrain's avatar
madbrain
Luminary
Jan 08, 2018

Amit,

 

How many Orbi reboots should the the users expect ?  Shouldn't it be zero ???

 

Very fed up with Orbi here. And I went back to my old R7000 due to experiencing these issues.

 

AmitR wrote:

The Orbi team at NETGEAR is aware that some users are experiencing higher than expected Orbi Router reboots, special characters in WiFi Passwords and WiFi / Internet disconnects.  We believe these issues are related to the OrbiOS 2.1.1 firmware. We are actively working to address these issues, and expect to fix them with a firmware upgrade soon.  In the meantime, we’re temporarily suspending auto-upgrading users to OrbiOS 2.1.1.