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AmitR's avatar
AmitR
NETGEAR Employee Retired
May 08, 2018

OrbiOS 2.1.4 + Homekit

We’ve been monitoring issues that some users have experienced on OrbiOS 2.1.4 with Apple Homekit.  In response, to those customers, we’re releasing firmware that provides a temporary work around to c...
Troubleshooting
siuolly's avatar
siuolly
Star
May 11, 2018

Using my Mac osx 10.13.4 downloaded the link for the RBR50 which is a dmg file.  The downloaded file says 31.MB and your server says 29 MB.  After download, my Mac can't open it, it says invalid image.  Did it like 10 times and same result.  

  • usahale's avatar
    usahale
    Star
    May 11, 2018

    Delete the old downloads and try again. I have same OS as you and no issue. File is .img when I just checked. Yes, Finder will say 31.1MB, difference in disk access standards.

     

    Sorry, just realized what you're doing. You shouldn't opening the file in your Mac, you should usually Manual Update option in Orbi itself. I posted the steps earlier in this thread.

     

     

    Just download the img file(s) to your Mac, login to your Orbi, Advanced, Administration, Firmware Update, Manual. Do the sat first, when it’s rebooting do the router.

    • Sdiver2489's avatar
      Sdiver2489
      Apprentice
      May 11, 2018

      I've brought this up in previous threads but my only issue I am having is that my rainmachine (and maybe other devices?) seem to lose connection randomly and then don't pick the connection back up from the orbi when this happens. I never had this issue with my Asus N66U router so I'm pretty sure this is an Orbi specific bug much like this Homekit issue. Who knows maybe the homekit fix would fix this issue? When this issue happens my log is full of DHCP requests from my RainMachine MAC address. The other device that was doing this in this log was a Roomba which is also 2.4GHz only. So that's why I say maybe this issue affects more than one device. I would appreciate if someone from Netgear would reach out to help make sure this issue gets fixed in a future firmware release.

       

      I have tried manually assigning a 2.4GHz channel, tried a clean factory restart, etc. I have ethernet backhaul and its worked fine for me without issue.

       

      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 02:07:08
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:59:02
      [DHCP IP: 192.168.1.10] to MAC address e0:b9:4d:40:97:04, Friday, May 11, 2018 00:59:02
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:32:51
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:32:47
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:27:18
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:27:14
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:24:54
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:24:49
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:24:45
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:21:36
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:18:24
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:18:20
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:14:41
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:14:28
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:14:24
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:14:21
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:14:17
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:14:13
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:14:08
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:14:06
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:03:46
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:01:33
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Friday, May 11, 2018 00:01:29
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 23:52:18
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 23:50:35
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 23:46:46
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 23:30:13
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 23:27:57
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 23:27:53
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 23:00:01
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 22:59:59
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 22:55:15
      [DHCP IP: 192.168.1.21] to MAC address 78:24:af:45:30:da, Thursday, May 10, 2018 22:55:12
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 22:46:37
      [DoS Attack: TCP/UDP Chargen] from source: 184.105.139.93, port 29977, Thursday, May 10, 2018 22:46:34
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 21:33:01
      [DoS Attack: RST Scan] from source: 66.85.80.245, port 1414, Thursday, May 10, 2018 21:32:58
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 21:26:33
      [DHCP IP: 192.168.1.22] to MAC address 00:05:cd:28:48:4e, Thursday, May 10, 2018 21:26:31
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 21:21:47
      [DoS Attack: RST Scan] from source: 74.91.117.227, port 443, Thursday, May 10, 2018 21:21:46
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 21:01:17
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 21:01:14
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 21:01:12
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:43:03
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:43:01
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:42:42
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:42:41
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:42:24
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:42:21
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:42:02
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:42:01
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:41:43
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:41:41
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:41:24
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:41:21
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:41:03
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:41:01
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:40:42
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:40:41
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:40:23
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:40:21
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:40:02
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:40:01
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:39:44
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:39:41
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:39:22
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:39:21
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:39:04
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:39:01
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:38:42
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:38:41
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:38:24
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:38:21
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:38:02
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:38:01
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:37:44
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:37:41
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:37:22
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:37:21
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:37:04
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:37:01
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:36:42
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:36:41
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:36:24
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:36:21
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:36:02
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:36:01
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:35:44
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:35:41
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:35:23
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:35:21
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:35:04
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:35:01
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:34:42
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:34:41
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:34:24
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:34:21
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:34:03
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:34:01
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:33:44
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:33:41
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:33:22
      [DHCP IP: 192.168.1.14] to MAC address 80:a5:89:c2:dd:9e, Thursday, May 10, 2018 20:33:21
      [DHCP IP: 192.168.1.12] to MAC address 98:de:d0:12:26:00, Thursday, May 10, 2018 20:33:03

      • cheshbr's avatar
        cheshbr
        Apprentice
        May 11, 2018

        I have installed the temporary FW version  2.1.4.10_0430_dbg, links below, which fixed my system.  I have several Lifx globes that became unresponsive in the two upgrades since FW V2earlier FW upgrades.1.2.18.  

        After installing the FW linked below, my system is now sttable and working as it should, including wired backhaul

         

        Note.  These links are for the RBR50 and RBS50.

         

        RBR50:
        Download link: http://files.netgear-support.com/go/?a=d&i=EjBr71Dbxr

        RBS50:
        Download link: http://files.netgear-support.com/go/?a=d&i=L2VwBr87ac

        Firmware version: 2.1.4.10_0430_dbg