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AmitR's avatar
AmitR
NETGEAR Employee Retired
May 08, 2018

OrbiOS 2.1.4 + Homekit

We’ve been monitoring issues that some users have experienced on OrbiOS 2.1.4 with Apple Homekit.  In response, to those customers, we’re releasing firmware that provides a temporary work around to customers while we work towards a more permanent fix.  Please use the manual firmware upgrade process to apply to your Orbi

 

RBR50: http://files.netgear-support.com/go/?a=d&i=RfJ5eMJWFW

 

RBS50: http://files.netgear-support.com/go/?a=d&i=Jg9xfs2kri

 

RBS50Y: http://files.netgear-support.com/go/?a=d&i=JxhCEo1rKs

 

RBR40: http://files.netgear-support.com/go/?a=d&i=1GqEhkEeaF

 

RBS40: http://files.netgear-support.com/go/?a=d&i=AyNEy82lhr

 

RBW30: http://files.netgear-support.com/go/?a=d&i=M0EJpwSELc

 

 

RBR20: http://files.netgear-support.com/go/?a=d&i=M6y5Hy6Pr4

 

RBS20: http://files.netgear-support.com/go/?a=d&i=yd3T26C5Bd

 

 

 

 

Use this work-around release  only if you are having issues with Apple HomeKit connectivity.

Procedure:  https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-Satellite

 

Update 5/9/18:  Updated with other Orbi Models

Update 2 on 5/9/18:  updated the links for RBR40, RBS40 & RBS50Y

 

Orbi Product Management

113 Replies

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  • None of the given links is working. I need the firmware update for RBR40. Can anyone help?

  • The beta firmware did help get my HomeKit devices working again however I am experiencing router reboots or disconnections a few times a day. :(

    • Jkgreene's avatar
      Jkgreene
      Aspirant
      The download links still don’t work and neither did the one linked in the Dropbox
      • AC641's avatar
        AC641
        Luminary

        Jkgreene wrote:
        The download links still don’t work and neither did the one linked in the Dropbox

        What do you see and what message do you get when trying to download from my Dropbox area?  Send me a Private Message with an e-mail address and I'll e-mail them to you if you wish.  I only have the RBR50 & RBS50 files saved as that's the kit I have.

  • None of the links from the first post are working.  It keeps asking for a file code?  Also, I was hoping Netgear would get their act together and publish non-beta firmware to fix the HomeKit issues, but it's been 3 weeks, so it doesn't look like it's a priority for them...

    • usahale's avatar
      usahale
      Star

       Very disappointing that they pulled versions that worked for HomeKit users. As far as I can tell there’s no explanation why the links are dead. I still am running the ‘bcg’ version waiting patiently for a more official update. 

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    The links have been updated and should work now.

     

    DarrenM

    • ivyhill's avatar
      ivyhill
      Tutor

      The RBS20 and RBR20 firmwares are saying that they are the incorrect file type when I try to upload, very frustrating about to take this damn thing back! 

      • bwc_'s avatar
        bwc_
        Guide

        ivyhill wrote:

        The RBS20 and RBR20 firmwares are saying that they are the incorrect file type when I try to upload, very frustrating about to take this damn thing back! 


         

        this happened to me when I tried to load the RBR software onto the satellite. Winds up they're two different files. Everything about the administration of the router is unintuitive. They really need to hire a UX designer. Everytime I'm in the admin area, I wish I'd just bought an Eero.

    • narduk's avatar
      narduk
      Tutor

      What is the timeline for the proper auto update fix? I looked through the forum and saw the last few firmware updates were released at about a monthly cadence. Its been about a month since the last firmware was released.

       

      I'm trying to decide if I should do a manual update or if I should wait until the permanent fix is released. I am having trouble with some of my HomeKit devices. I am in the middle of a remodel so the house is not in typical fashion. Having HomeKit devices out of order is not as impactful as it ordinarily would be.

       

      If the firmware is updated with this out of band manual break fix, will it automatically update when the proper fix becomes available? I do not wish to turn off automatic firmware updates. I do wish for it to automatically update when the proper fix becomes available. 

       

      Do we have any technical details on the firmware update here? What's the underlying issue here? What's the change to improve HomeKit reliability? Are we installing a work around that has additional impacts on the network? What's the difference between this break fix update and the proper fix that will be pushed to everyone?

    • mrbofus's avatar
      mrbofus
      Aspirant

      Is anyone else getting email updates about new replies to the thread that are not showing on the website?  I've gotten emails this morning about a new beta 2.1.4.16 version, but those three replies are not showing here.

      • cheshbr's avatar
        cheshbr
        Apprentice

        This morning I tried to open three emails, the links in which produced a page that included this message.  The three emails started with one from DarrenM about a new firmware upgrade.  Finally I got through because here I am, but if I go back to the emails I still get the Access Denied message.  I have made no changes to my login  what gives ?

  • Is an update for the VPN certificate encryption also planned?

    MD5 has been outdated since April 30th. Now we have to compromise on security in order to run the VPN server, by using an outdated OpenVPN version.

  • I've been having HomeKit troubles for about a month, and am so glad to stumble upon this update. Hopefully Netgear is monitoring this post, because I had another issue with the router that started happening with about the same timeline. 

     

    My iPhone 8+ would frequently hop off of the router and start using cellular data. So much so, that I used up my data plan before the end of the period for the 2nd time in 10 years (the first time was while travelling) I work from home, so for me to use this much data is *really* unusual. There are no spots in my house or on my property that have low coverage. Also, I live in an area of hardly any service, so there's no situation where the cell signal stregnth is stronger than my WiFi signal.

     

    I've installed the beta firmware. I hope it addresses both the HomeKit and the iOS issue.