OrbiOS MR 2.1 issues

This system works fantastic when it works!  Very fast!  After setting my new RBK50 system up and crossing my fingers with the firmware update to 2.1.1.16 in order to access Circle functionality for my kids, the router worked for a day and then stopped providing a wireless signal, would lose connection with the satellite, or would continuously reboot multiple times throughout the day on its own.  Customer support was no help in correcting these issues with their directed reboots, repeating initial setups, changing settings, etc.  Luckily firmware update 2.1.1.18 came out and I was able to upgrade and have been running smoothly ever since, including Disney Circle, which is working properly (NOTE NETGEAR ENGINEER: I BELIEVE A HUGE DIFFERENCE IN MAINTAINING STABILITY FOR ME WAS THAT I KEPT THE FACTORY DEFAULT ROUTER NAME, SATELLITE NAME, WIRELESS USER ID AND PASSWORD RATHER THAN CUSTOMIZING THESE SETTINGS LIKE I HAD IN ALL THE PAST TROUBLING ORBI INSTALLATIONS/FIRMWARE UPGRADES).  I really have little to no confidence in doing any upgrades to another firmware "branch" 2.0.1.4, for fear of another fiasco and too much down time.  

TO ORBI USERS READING THIS: I WOULD HIGHLY RECOMMEND NOT UPGRADING YOUR ORBI FIRMWARE PAST 2.1.1.18 UNTIL SUFFICIENT USER REVIEWS PROVE FUTURE FIRMWARE UPGRADES ARE STABLE, OR NETGEAR ISSUES A NETWORK SECURITY FIX MAKING AN UPGRADE ABSOLUTELY NECESSARY, OR NETGEAR PROVIDES ORBI USB PORT-EXTERNAL DRIVE FUNCTIONALITY IN AN UPGRADE AND YOU WANT TO TAKE THE RISK.

Now I have begun trying to add an external USB drive to my ORBI USB port and network to no avail.  After calling, Netgear's customer service, they stated Netgear has future plans to create that USB Port functionality in a firmware/software upgrade, but it does not exist yet.

To Netgear employees: I am cheering for you.  You can fix these ORBI stability and functionality issues and turn it around by rolling up your sleeves, working as a team, and really testing your upgrades inside and out before issuing them, and better communicating fixes between the engineering dept. and customer support call centers to get precise solutions out to the agents responding to customers.  The Customer service agents I spoke with had no knowledge of the problems or meritable solutions with ORBI and led me down the same standard troubleshooting steps I had done myself.  Other examples of ineffective communications are in the post above when you state functionality like Ethernet Backhaul and Circle are being removed in the lates upgrade with no info on when we as users can expect to regain these in future upgrades going down the new upgrade "branch" of version 2.0.1.4, (i.e. state that we will have all functionality regained by version 2.0.1.5.)  For that matter, why did you restart your ugrade number sequence from 2.1.1.18 to 2.0.1.4. (This creates all kinds of confusion for us users, another example of ineffective communication)? FINALLY, WHEN ARE YOU GOING TO CREATE USB PORT FUNCTIONALITY ON MY ORBI TO CONNECT MY EXTERNAL DRIVES UP TO MY NETWORK?  It was very disappointing to find out after the purchase that only a printer can be hooked up, which is not in line with the marketing material.  I know you folks can do better than this based on all of the great products and the cherished brand you have built over the years. Now is the time to show us customers what your made of, your determination, your drive, and your passion to get it right!