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Forum Discussion
OrbiOS MR 2.1 issues
I wanted to reach out to provide a quick update on OrbiOS 2.1 software. We believe that these issues are affecting some users. Rest assured that we've been following this issue and working hard beh...
Since upgrading RBK40 Firmware to version 2.1.2.18, I'm unable to configure parental Controls through the Genie App.
I'm using the latest NetgearGenie app (2.4.32) for Mac OSX. The error i get is "Checking router firmware. We're making sure you have firmware that supports Live Parental Controls. You don't appear to be connected to the internet. Please connect to the internet through your NETGEAR router and try again"
I do have internet connectivity. I've tried this process when connected to WiFi and connect using a LAN cable.
It was working before the upgrade. I'm not sure what the previous version Firmware was.
Please assist. Thanks