OrbiOS MR 2.1 issues

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AmitRwrote:

I wanted to reach out to provide a quick update on OrbiOS 2.1 software.  We believe that these issues are affecting some users.  Rest assured that we've been following this issue and working hard behind the scenes to address it.  In the meantime, to those that are affected, I understand the frustration that you've been feeling.  In response, we're taking the following actions:  

 

1.  We've paused the auto-firmware upgrade to MR2.1 and are re-posting MR 2.0 as the "latest" software for Orbi. What that means is that new customers will, upon first install, get upgraded to OrbiOS 2.0.  They will not be able to use features introduced in OrbiOS 2.1 like Ethernet Backhaul or Circle.  This will happen in the next 24 hours.  Existing customers, can do a manual software upgrade back to MR 2.0 and it will stick until further notice.  

For those interested in OrbiOS 2.1 features, We will post OrbiOS 2.1 available on the web server for customers who want to manual upgrade.  

 

2.  Customers who are having connectivity issues on MR 2.1 are encouraged to contact Support.  We will try to help everyone.  Bonus points if you're willing to work with us.  We have some debug software available.    

was the debug software ever posted ?? Considering the device is stuck auto updating no matter what without "hacking" a config file wouldn't it have been less cumbersome to to just auto roll back everyone -- the few people wondering why there are missing features would had been much less of a hassle then the amount returning there routers wondering why your new router is randomly disconnecting. Normal people don't know to log into there router much less know most company's have community forums like this.