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AmitR's avatar
AmitR
NETGEAR Employee Retired
Feb 13, 2018

OrbiOS MR 2.1 issues

I wanted to reach out to provide a quick update on OrbiOS 2.1 software.  We believe that these issues are affecting some users.  Rest assured that we've been following this issue and working hard beh...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 06, 2018

Was a factory reset performed on BOTH router and satellites after updating to v2.1.3.4? This needs to be done.

 

How are you setting up the Satellites?

I recommend setting up the satellites to sync via wifi first. Then after they are set up via wireless, connect the ethernet cable to one satellite first. Give it 5 minutes for the system to reconfigure itself. Once it's done, check someting connected to the satellite, wired PC or wireless device. Should have connection here. Satellite should have displayed BLUE led.

Then connect next Satellite and wait 5 minutes.

 

Remove the switches as a test to see if they connect directly to the router.

Swap out LAN cabling as well. CAT6 recommended.

 

Others are getting theres set up:

https://community.netgear.com/t5/Orbi/RBK53-Clarification-on-Ethernet-Backhaul-Set-Up/td-p/1533968/jump-to/first-unread-message

 

How I got mine working. Two non managed switches in between.