NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Techdeficit's avatar
Techdeficit
Follower
Sep 14, 2024

OrbiRBK53 new trusted device

I moved and set up my Orbi it worked well until I replaced my iphone12 with a new iPhone 15 pro
I deleted my trusted device iphone12
Now I cannot get the Orbi to work and cannot figure out how to set my new phone as trusted device
HELP!

1 Reply

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator

    Hello Techdeficit,

     

    Welcome to the NETGEAR Community!

     

    I understand that you would like to add a new trusted device for two factor authentication.

     

    To add a trusted two-factor authentication (2FA) device to your NETGEAR account using the Nighthawk or Orbi app:

    1. Launch the Nighthawk or Orbi app on the device that you want to add.
    2. In the top-left corner, tap the Home or Cloud icon. (The icon varies depending on your router’s settings).
    3. Tap Account Management.
    4. Tap Log Out.
    5. Tap Sign into existing account.
    6. Enter your NETGEAR account email address and password.
    7. Tap Log In.
    8. Approve the login via SMS code.
      1. Tap Try Another Verification Method.
      2. Tap Continue.

    A login code is sent to your NETGEAR account email address.

    1. Enter the login code found in the inbox of your NETGEAR account email address.
    2. On the device you are adding, tap Continue.
    3. Tap Trust Device.
    4. Tap Continue.

    Your device is now a trusted device.

     

    Best,

    Kevin

    Community Team