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Forum Discussion
Techdeficit
Sep 14, 2024Follower
OrbiRBK53 new trusted device
I moved and set up my Orbi it worked well until I replaced my iphone12 with a new iPhone 15 pro
I deleted my trusted device iphone12
Now I cannot get the Orbi to work and cannot figure out how to set my new phone as trusted device
HELP!
I deleted my trusted device iphone12
Now I cannot get the Orbi to work and cannot figure out how to set my new phone as trusted device
HELP!
1 Reply
- KevinLiTNETGEAR Moderator
Hello Techdeficit,
Welcome to the NETGEAR Community!
I understand that you would like to add a new trusted device for two factor authentication.
To add a trusted two-factor authentication (2FA) device to your NETGEAR account using the Nighthawk or Orbi app:
- Launch the Nighthawk or Orbi app on the device that you want to add.
- In the top-left corner, tap the Home or Cloud icon. (The icon varies depending on your router’s settings).
- Tap Account Management.
- Tap Log Out.
- Tap Sign into existing account.
- Enter your NETGEAR account email address and password.
- Tap Log In.
- Approve the login via SMS code.
- Tap Try Another Verification Method.
- Tap Continue.
A login code is sent to your NETGEAR account email address.
- Enter the login code found in the inbox of your NETGEAR account email address.
- On the device you are adding, tap Continue.
- Tap Trust Device.
- Tap Continue.
Your device is now a trusted device.
Best,
Kevin
Community Team