NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orib not allowing downloads from Apple and SCAM by support
I have an ORBI RBR40 with Sattlite. >>not in drop down list.<< I changed ISP's back in August. Prior to that, the internet was working beautifully with NO issues and strong signal. The new ISP ...
Are you sure it was Netgear support? Sounds like the "Call Microsoft Immediately" people that have hit many of my customers. I've never heard of Netgear trying to troubleshoot a virus for a customer.
Just to put your mind at ease you can try the free version of MalwareBytes for a quick scan and then uninstall it. I had a customer with an all Apple home that had malware despite another antivirus suite. I pulled off 72 various items for free. Brought performance back his 2012 device.
Worth a shot, no money in the deal.
As for the Orbi, this is about to make me put my Cisco router back in and make this a really expensive could managed access point as I'm to far out to get a refund from Best Buy.
Just to put your mind at ease you can try the free version of MalwareBytes for a quick scan and then uninstall it. I had a customer with an all Apple home that had malware despite another antivirus suite. I pulled off 72 various items for free. Brought performance back his 2012 device.
Worth a shot, no money in the deal.
As for the Orbi, this is about to make me put my Cisco router back in and make this a really expensive could managed access point as I'm to far out to get a refund from Best Buy.
pxpioneer wrote:
Are you sure it was Netgear support? Sounds like the "Call Microsoft Immediately" people that have hit many of my customers. I've never heard of Netgear trying to troubleshoot a virus for a customer.We have already seen reports of Alexa dialling fake support numbers when someone says "Call Netgear support".
The number called has nothing to do with Netgear. It connects to one of those scamsters who pays to appear on Google search.
Ironically, Netgear makes it hard to phone support. (Try finding a number.) It does not even provide paid for support. It farms that out to GearHead Technical Support.
It was surprising as the number I called came from within the orbi app....which is odd as I cant get any #'s to come up in the app now. Perhaps I was mistaken.
Xami3l wrote:
It was surprising as the number I called came from within the orbi app....which is odd as I cant get any #'s to come up in the app now. Perhaps I was mistaken.
Surprising, yes, but not the first time I have seen reports of this here.
Remember, the Orbi app runs on the back of Alexa. So it is down to whatever Amazon uses to handle these requests. If it goes anywhere near a search engine, advertising wins over reliability.
