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Forum Discussion
Orib not allowing downloads from Apple and SCAM by support
I have an ORBI RBR40 with Sattlite. >>not in drop down list.<< I changed ISP's back in August. Prior to that, the internet was working beautifully with NO issues and strong signal. The new ISP ...
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually.
Xami3l wrote:
I have an ORBI RBR40 with Sattlite. >>not in drop down list.<< I changed ISP's back in August. Prior to that, the internet was working beautifully with NO issues and strong signal. The new ISP had their own wi-fi router and stated it would be plenty for the house, so I shut it down and boxed it up. As the access point was in the room where my computer was located, I had a hardline connection and wireless to phones, apple tv's etc. We rearranged the house and moved the office upstairs to the opposite side of the house meaning my pc now had to go wireless or rewire the house. The signal was not strong enough to get the speeds I needed, therefore, I got the ORBI out. 1) shut down all systems and unplugged. 2) restarted ISP Modem. >>Later did a second restart with them on the line and confirmed, modem is perfect.<< 3) Plugged in ORBI only. allowed to come up fully. 4) Used app to login to ORBI and set up Sattelite. 5) logged in iphone 7S Plus. 6) attempted to play Pandora. Loads app, loads stations, loads station art, shows as playing, but does not play. 7) Deleted app. 8) went to iTunes app store, searched and located Pandora app, clicked down load, received error: "Cannot download app at this time" 9) Contacted ISP, >>many steps, no issues. >>Contacted Apple- over an hour on the phone with many steps attempted and could find no issues on their end. 10) Called Netgear support from # in the ORBI app. {this is where it gets weird} Agent Arby Williams stated "all your devices are infected with infections from the internet, you need to give me remote access to install a $99 firewall on your PC." I told him, my iphones and ipad pro's are not infected with anything and I run full versions of Kaspersky on AV and secure connection monitoring VPN services. I asked if the ISP modem was infected, he said no. I asked if the ORBI router was infected, he said no. I asked if my PC was infected he said no, just all of my other devices, but....he wanted to install the firewall on my PC.... When I said no, he got rude and hung up. I called back, he immediately answered acting all bothered and put out. Neither Apple or my ISP was able to confirm anything he was saying. If anyone has a solution to fixing the issue with the ORBI, I would appreciate your assistance as Netgear apparently is attempting strongarm scam tactics to sell you something you dont need and are useless when it comes to customer service. Thanks in advance for your assitance.