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Orib RBK40 Unresponsive, Reset not working
Hi
I recently had to unplug my Orbi router and satellite. When I plugged my Router back in, I noticed that the LED on top was not flashing at all and that it seemed to not see my ISP's modem/in...
Just to close this out - I was eventually able to get Netgear support on the phone and initiated the RMA process - the router is a brick, as suspected.
Thanks for you reply
My original post mentions I did try a regular reset first, and it does not work, the light stays green as mentioned. I am certainly making contact with the reset button as I can feel it click down.
At no time does the LED on the top of the unit come on.
Your link details the TFTP procedure to try and upload new firmware. When I plug into any LAN port on the Orbi, the connection is not recognized (i.e. the laptop which is connected to the LAN port shows its eternet port as "disconnected") It is impossible to TFTP to the device.
If the top LED isn't coming on amber or any color, I believe the unit is bad.
You'll need to make contact with NG support and check on a RMA.
Thanks for your reply - I agree. I am having trouble actually talking to someone at Netgear, as mentioned in my original post. I spent almost 2 hours mostly on hold this morning. Is there a specific number for Orbi support? Details of my experience are in my original post.
