NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orib Satellite Drops Connection
Greetings! I'm new to the community and I've just splashed out on an Orbi RBK50 AC3000 Router + Satellite to replace homeplugs and wifi-extenders. I setup the system on Friday (three days ago) and si...
Well I thought I was good after the recommended power cycle, but had a recurrence today. Have moved the satellite five feet further away and changed the channel to 1 instead of auto. Will keep,you apprised.
:smileywink:
No dice. Problem recurred again today. Again, only the one satellite, to review, have updated firmware, power cycled all units, ensured more than 30 feet between units, and changed channels to no avail. Problem still occurs about once daily.
Should i I look into returning the one satellite that seems to be the problem?
I've been following your posts with interest. I have also continued to have disconnects. I haven't been able to contract Netgear support yet. Unfortunately due to my crazy working conditions I leave the house at 6.15am and return about 6pm, and their support seems to be 9-5 weekdays. I could understand that for a small start-up company, but for a company as big as Netgear, it's a disgrace.
Having said that, I am doubtful that both of us have faulty satellites. I'm guessing that something else is going on. Maybe it is to do with the firmware?
Perhaps. I have just switched the location of my two satellites to see if the problem persists or moves. That should tell me whether it is a hardware problem or not.
- I didn’t see if there was a resolution to this. My own experience with reluctant satellites is to do a reset of the satellite (use a paper clip to depress a recessed button — see the manual) and let it start a fresh connection with the base router. Good luck.
What distance do you have the satellites now?
I would try a factory reset on the satellites, possibly the router as well and set up from scratch...
Could try a FW downgrade and see as well...
thesleepdoctor wrote:
Perhaps. I have just switched the location of my two satellites to see if the problem persists or moves. That should tell me whether it is a hardware problem or not.
I can confirm it is not linked to just a single satellite... I switched my satellites' locations and the other one developed the problem. So I welcome your feedback.
the orbi base is hard wired in to the cable modem.
one satellite position is about 35 feet away on the same level; this is the one that loses access to the internet, though it continues to broadcast its own signal, causing items closest to that satellite to lose their internet connection. Walking away from that satellite and closer to the base allows the internet connectivity to return.
the other satellite is on a different floor probably fifty feet away from the base and the first satellite.
Seems like this one location seems to impact satellites...
thesleepdoctor: As you've been having similar issues, I thought I'd let you know the latest...
I contacted support, which in itself is an ordeal. We're supposed to get 90 days free technical support, but when I log in to my profile on the Netgear website there are red crosses next to Hardware, Phone, Email, Chat. I eventually found a UK number and then you're faced with a robot voice that eventually asks for the first three characters of the serial number. My second character is S and nothing would get it to understand that. Clearly they're not expecting an S in that position, because it kept asking me to press the digit on the phone; yes, I know that some countries use letter on the phone number pad, but that didn't work either. After numerous attempts of saying it and pressing buttons it put me on hold for 30 minutes and I finally spoke with a very nice lady. She got me to make a number of changes and asked me to monitor how it goes. At least I've got a case number now if (when) I need to call back.
I did laugh out loud when she suggested that I needed to move the satellite further away from the router. My broadband modem is fixed, which is where the Orbi router needs to be placed. My TV setup is fixed, which is where the satellite needs to be located. I bought these devices to fit into my house setup, not the other way round: change my house setup to fit the router/satallite positions.
I wouldn't recommend you necessarily make the same changes because it's probably best to get support to direct you, but I did the following: I'd already disabled daisy chain topology (the first thing they suggested), then I disabled MU-MIMO and beamforming. I changed the CTR/RTS threshold values for both 2.4 GHz and 5 GHz (2341 and 2345 respectively), changed preamble modes to long preamble, and changed the channels for both (06 and 44 respectively). I have no idea what those setting will do!?
I'll report back how things go.
