NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
paid for support but on hold for an hour
the model is RBK22 which is not listed here. Purchased from Costco & not able to connect to wifi. I purchased 2 yr support & was told by the 2nd guy he wasn't trained on ORBI... It's been over an h...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6. Save settings and reboot the router and satellite(s).
skeller wrote:the model is RBK22 which is not listed here. Purchased from Costco & not able to connect to wifi.
I purchased 2 yr support & was told by the 2nd guy he wasn't trained on ORBI... It's been over an hour. Do I hang up & get my bank to stop the payment & take this stuff back to Costco? It's late... I was on the phone it Xfinity & Netgear earlier for over an hr... I'm old & this sucks.