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Forum Discussion
paid for support but on hold for an hour
the model is RBK22 which is not listed here. Purchased from Costco & not able to connect to wifi. I purchased 2 yr support & was told by the 2nd guy he wasn't trained on ORBI... It's been over an h...
skeller wrote:Purchased from Costco & not able to connect to wifi.
I purchased 2 yr support & was told by the 2nd guy he wasn't trained on ORBI... It's been over an hour. Do I hang up & get my bank to stop the payment & take this stuff back to Costco? It's late... I was on the phone it Xfinity & Netgear earlier for over an hr... I'm old & this sucks.
"This sucks" is a gross understatement. Truly fortunate that Costco has a great return policy.
Would you care to share exactly what "2 yr support" was purchased?
Netgear provides 90 days of "complimentary support" with a new purchase, so this 2 yr. contract was for....?
I believe there is no urgency in the Costco return. "not able to connect to WiFi" is sort of vague. Maybe some further explanation would enable community volunteers on the forum to find a solution for you. For example when the Orbi is taken out of the box and powered on - not connected to anything at all - not the Xfinity - nothing, it is supposed to power up for about two minutes and then begin broadcasting WiFi with the network name (SSID) and password printed on the product label. Any device that does WiFi (laptop, cell phone, tablet, etc.) should detect this SSID and connect to it. Without the internet connection, of course, there is not much that can be done, but it should connect. Are you saying that this does not happen?
I was just on hold for 45 minutes waiting to get a question answered about a wall mount for a new purchase. Finally they came to the phone and could not answer the question. So it's not just support, but also sales and pre-sales. But in defense of them, the competitors are the same as well.