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Forum Discussion

atlpaul's avatar
atlpaul
Aspirant
Oct 24, 2020

Parental controls revert to not enabled

I have an RBR20 with two satellites and have had constant issues with the parental controls, which was the primary reason I chose Orbi over other mesh offerings. The parental controls will go to a no...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 25, 2020

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Are you using Armor or Circle? 

 

Blanca_O 

atlpaul's avatar
atlpaul
Aspirant
Oct 26, 2020

My firmware is V2.5.1.16 and I have AT&T fiber. The modem is an Arris BGW-210-700 setup in passthrough (bridge) mode. I'm using the built-in Circle parental controls and have a paid subscription. From a wifi and internet standpoint, everything is fine, but the parental controls won't stay working. They may work fine for a week or two and then I go in to the Circle app to make a change and I get a message that it can't detect a circle device. I then log onto the router and see that parental controls show as not enabled. If I set it all up again, I have to start from scratch with the Circle settings which is rather painful to do because it's so hard to idenfity the various devices inside Circle. Even though you can backup your Circle settings, they never restore after this happens. Parental controls aren't much good if they constantly get turned off.

I'm pretty annoyed with Netgear since I opened a ticket while under warranty, but now my warranty has expired and they won't continue to address the issue. This wasn't a cheap router and Circle was the entire reason I chose the Orbi. I will definitely quit recommending Netgear to friends when asked.