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Forum Discussion

kiwibattler's avatar
kiwibattler
Aspirant
Oct 07, 2019
Solved

Parental controls

I have just purchased an Orbi RBK23 and want to know how to set up the Parental Control to turn off selected (kids) devices at a set time. When I log in as Admin the Parental Control is saying "Not Supported". Can I turn on or do I need to access another service to turn on? 

Thanks

  • ekhalil's avatar
    ekhalil
    Oct 08, 2019
    kiwibattler wrote:

    ....... When I log in as Admin the Parental Control is saying "Not Supported". Can I turn on or do I need to access another service to turn on? 

    Thanks

    If Orbi is setup in AP mode then Parental Control is not supported. Is your Orbi set in Router or AP Mode?

10 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 08, 2019

    Might start here and review this:

    https://www.netgear.com/lpc

    kiwibattler wrote:

    I have just purchased an Orbi RBK23 and want to know how to set up the Parental Control to turn off selected (kids) devices at a set time. When I log in as Admin the Parental Control is saying "Not Supported". Can I turn on or do I need to access another service to turn on? 

    Thanks

     

  • ekhalil's avatar
    ekhalil
    Master
    Oct 08, 2019
    kiwibattler wrote:

    ....... When I log in as Admin the Parental Control is saying "Not Supported". Can I turn on or do I need to access another service to turn on? 

    Thanks

    If Orbi is setup in AP mode then Parental Control is not supported. Is your Orbi set in Router or AP Mode?

    • kiwibattler's avatar
      kiwibattler
      Aspirant
      Oct 08, 2019

      A-ha, that makes sense. Let me check that out tonight when home from work. (I am based in Australia so delay in responding). 

      Is there any detrimental affect by running in Router mode? I put in AP Mode as per instruction video. 

      Thank you so much for your feedback. 

      • CrimpOn's avatar
        CrimpOn
        Guru - Experienced User
        Oct 08, 2019
        kiwibattler wrote:

        Is there any detrimental affect by running in Router mode? I put in AP Mode as per instruction video. 

        There can be problems if the Orbi is in router mode and is connected to another router.  This is called a "double NAT" and makes all sorts of networking applications fail.  (Not everything: My Orbi was behind another router for over a year and I noticed nothing wrong.  But then I was not trying to VPN, forward ports, etc. etc. etc.)

         

        People on the forum recommend having only one router.  Pick the easiest solution:

         

        1. Install the Orbi as an access point (AP).  Alas, when you do this none of the Orbi "router functions" work.
        2. Put the device that the Orbi is connected to into "bridge" or "pass-through" mode.  i.e. make it "only a modem". No WiFi.  No routing.  Most of the time, the internet service company has been asked to do this hundreds (thousands?) of times and will say, "no problem."  Then the Orbi becomes the only router and all of the router functions work.
        3. (And this is absolutely the "last resort"), create a "DMZ" on the primary router and have it point to the Orbi.  So, everything that comes into the primary router also goes to the Orbi.  I do not (personally) remember anyone saying they did this and were happy.

        Great that you thought to ask first.