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Forum Discussion

tresfenton's avatar
tresfenton
Tutor
Apr 29, 2018

Password reset impossible

After deleting browser history, cookies, etc, still impossible to go to routerlogin.net or .com.  Same with orbilogin.com.  When I was able to use my iPhone connected to the Orbi network, and tried r...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 29, 2018

IF you hold in the reset button on the back of the ruoter for 10-15 seconds and watch the top LED change to a yellowish color, release the button. I would use a wire connected PC and log into 192.168.1.1 and walk thru the set up wizard. Then input the values you want to remember. You can pick what questions are available from the drop down menu. It's not really that hard. 

  • markoshust's avatar
    markoshust
    Aspirant
    Sep 01, 2018

    This works. However, there are two important issues specifically when setting up a new Orbi from a mobile device:

    - It does not prompt you for an admin password

    - The password challenge questions are not asked to the user, at least the first question is not. I received the same security question and I never remember filling it out. It appeared my second security question was properly picked though.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Sep 01, 2018

      Try setting up with a PC first and walk the setup wizard.

      Ya I think the app needs to be reviewed for setup and reset processes...

       

      DarrenM

      Christian_R

       

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Sep 04, 2018

      Hello tresfenton, 

       

      I have sent you a message. Please respond at your earliest convenience. 

       

       

      ~Christian 

      • tresfenton's avatar
        tresfenton
        Tutor
        Nov 02, 2018

        Where do I find the private messages on this forum?

        Thanks, Tres

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Sep 04, 2018

      Hi markoshust, 

       

      Please let me know if you are experiencing the same issue and the issues persists, I will send you a message if so. 

       

       

      ~Christian 

      • ginseatac's avatar
        ginseatac
        Aspirant
        Sep 10, 2018

        I am having the exact same problem.  I set up my ORBI from the app perfectely in June.  Today I "updated" the app and now I have lot admin privleges.  I did the orbilogin and put in my serial number and then it asks 2 questions.  "what is the name of the first netgear product you purchased" and father's middle name.  I know for a fact I never chose these questions.  I have no idea what the answer to number 1 is.  I do not own a computer that has an ethernet port (Brand new macbook pros).  I do not want to have to reset my entire network just to log back in.  Is there any other way? 

         

        Thanks