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Forum Discussion
Password reset impossible
After deleting browser history, cookies, etc, still impossible to go to routerlogin.net or .com. Same with orbilogin.com. When I was able to use my iPhone connected to the Orbi network, and tried r...
IF you hold in the reset button on the back of the ruoter for 10-15 seconds and watch the top LED change to a yellowish color, release the button. I would use a wire connected PC and log into 192.168.1.1 and walk thru the set up wizard. Then input the values you want to remember. You can pick what questions are available from the drop down menu. It's not really that hard.
This works. However, there are two important issues specifically when setting up a new Orbi from a mobile device:
- It does not prompt you for an admin password
- The password challenge questions are not asked to the user, at least the first question is not. I received the same security question and I never remember filling it out. It appeared my second security question was properly picked though.
Try setting up with a PC first and walk the setup wizard.
Ya I think the app needs to be reviewed for setup and reset processes...
Hello tresfenton,
I have sent you a message. Please respond at your earliest convenience.
~Christian
Where do I find the private messages on this forum?
Thanks, Tres
Yes, I'd like help resetting my password so I can connect more devices to my Orbi. I found your message, but there is no way to reply to it in private messages. LOL
Click on the title of the message. You will then go to a window with a Reply button.
Hi markoshust,
Please let me know if you are experiencing the same issue and the issues persists, I will send you a message if so.
~Christian
I am having the exact same problem. I set up my ORBI from the app perfectely in June. Today I "updated" the app and now I have lot admin privleges. I did the orbilogin and put in my serial number and then it asks 2 questions. "what is the name of the first netgear product you purchased" and father's middle name. I know for a fact I never chose these questions. I have no idea what the answer to number 1 is. I do not own a computer that has an ethernet port (Brand new macbook pros). I do not want to have to reset my entire network just to log back in. Is there any other way?
Thanks
You'll need to factory reset the router and use a PC connected to the router and walk thru the set up wizard. Be sure to write down important information for safe keeping later on. Once the router is set up again, do a save configuration and back up the routers configuration to file for safe keeping later on as well.
ginseatac wrote:
I am having the exact same problem. I set up my ORBI from the app perfectely in June. Today I "updated" the app and now I have lot admin privleges. I did the orbilogin and put in my serial number and then it asks 2 questions. "what is the name of the first netgear product you purchased" and father's middle name. I know for a fact I never chose these questions. I have no idea what the answer to number 1 is. I do not own a computer that has an ethernet port (Brand new macbook pros). I do not want to have to reset my entire network just to log back in. Is there any other way?
Thanks
